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Client confidentiality

What you can expect from us

The UWE Bristol Wellbeing Service is confidential. We will not reveal anything about you, your attendance, or discussions in appointments, with anyone without your explicit permission.

We work in accordance with the British Association for Counselling and Psychotherapy (BACP) guidelines and the Data Protection Act (1998) to protect your privacy.

It is only in exceptional circumstances, when we are sufficiently concerned that there is a serious risk to yourself, or others, when we may need to consult people outside of the service – such as your GP or other health practitioners in line with BACP guidelines. 

As part of the registration to the Wellbeing Service, you will be asked to read and agree to our privacy statement. This statement outlines how we will store data and the measures we will take to protect your privacy.

you have the right to see all records that are kept about you. View our student guide on access to your Wellbeing records.

Permission to contact others involved in supporting you

Once you are receiving support from us, it may be helpful for your Counsellor/Senior Wellbeing Practitioner/Specialist Mentor to be in touch with others who support you.

To do this, we will ask you to sign a consent form to enable us to share information.

You can discuss this during your appointment or include it in the wellbeing registration form final comments box.

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