If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please follow emergency repairs contact details below:
Open all doors and windows to ventilate the property
Do not turn on/off any electrical switches
Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition/sparks
If there are any electrical security entry phones/locks, please open door manually.
Emergency repairs contact details (Frenchay Student Village, Carroll Court, Wallscourt Park, Glenside and The Hollies)
Emergency repairs should be reported in person or by telephone to the Customer Service Desk at Cotswold Court +44 (0)117 3286227 or Wallscourt Park +44(0)117 3287364.
If you are unable to contact a Customer Service Desk,
telephone the University emergency number +44(0)117 965 6775.
Do not report emergency repairs via email or the Accommodation enquiries web page.
Non-emergency repairs or pest control
You can complete a Repairs Request Form (which includes pest control) online. Your repair/pest control request will be dealt with when our Customer Service Desk are open between: Cotswold Court 08:00–20:00 and Wallscourt Park 09:00-21:00.
General information regarding reporting repairs
If you are planning to phone in your repair request, please be
ready with as much information as possible about the problem – what
needs repairing, what is wrong with it and where is it
We will also need your contact details - your name, student ID, accommodation address, a telephone number and email address.
Repairs and planned maintenance will be completed by UWE approved contractors. If you have reported a fault you should expect a contractor to visit. You do not need to be present in the property and Accommodation Services will issue a key for access directly to the contractor. A calling card will be left in your room when a contractor enters your room/property.
All students have access to an online flat maintenance tracker, you can view and check the live status of any jobs reported in your flat or house. You can login to the maintenance tracker here.
To find out how quickly we will arrange for the work to be done see our: Repairs Service Standards
Useful information on housing which includes a Residents' handbook covering facilities, maintenance and other services and support. View accommodation documents.