Moving out of accommodation
It's almost time to leave your UWE Bristol accommodation, and to make 'checking out' as straight forward and efficient as possible we have some guidelines for you to follow.
Post and parcels
Please contact Royal Mail to get your mail or online shopping re-directed. We cannot store or forward mail or parcels – they will be marked ‘return to sender’.
Before leaving, please collect all outstanding parcels and avoid ordering any new parcels two weeks prior to moving, unless they are to your new address.
If you are expecting a delivery to arrive after you have vacated, you must advise us before you check out. Failure to do so will result in parcels not being accepted. You must also provide us with current contact details and collect or arrange collection within 48 hours of delivery.
Any deliveries held and not collected within the agreed time will be returned to sender.
Guide to cleaning
You should return the house/flat (bedrooms, bathrooms and communal areas) to us in the condition that you received it.
As a minimum, you should:
- remove all rubbish and unwanted items – anything we have to dispose will incur a charge
- sort your rubbish and put it in the correct recycling bin
- put unwanted electrical items in the designated area in the bin store
- put unwanted clothing, books, jewellery and linen in the charity bags we distribute and leave them in the bin stores for collection
- put unwanted and unopened dry food (tins and packets only) in the charity boxes (no fresh items).
|Empty wardrobe and drawers and wipe clean||Clean shower, sink and toilet and remove any limescale|
|Wipe all surfaces||Scrub floors and clean tiles|
|Vacuum/clean carpet||Wipe clean all surfaces|
You are responsible for your room but the communal areas are a shared responsibility. If there are cleaning or damage charges in these areas, they will usually be divided between all house/flatmates. It is important to meet with your house/flatmates and agree who will be completing tasks.
Help with cleaning
If you need assistance you can contact UWE Bristol Cleaning Services. They offer value-for-money cleaning services and can help minimise the chance of any charges.
How to return keys/fobs and access cards
We highly recommend that you return your keys/fob/access card to
your accommodation's customer services desk on the day you
leave. If you are not able to do this, please post them by
recorded delivery in a padded envelope to:
1US Carroll Court
Bristol BS16 1US
The Hollies residents
Please place the key in the envelope provided and post through the letter box in Block 2, The Hollies.
Please place the key in the envelope provided and post through the letter box in 1H29.
Lost and non-returned keys/fobs/access cards
We require you to return all access cards, fobs and/or keys to your property by midday on the end date of your licence.
Please note: We reserve the right to charge you for the non-return of access cards, fobs and/or keys – the minimum charge for this will be £50.
Accommodation Services inspections and charges
After you have left, and returned your keys/fobs/access card, your room will be inspected for cleanliness and any damages or repairs required.
After the last person in your house/flat leaves, the communal areas will be inspected for cleanliness and any damages or repairs required.
Please note: cleaning and damages are chargeable but not routine repairs.
If you have any questions you can contact the following Customer Service Desks:
- Cotswold Court Telephone: +44 (0)117 32 86227
- Wallscourt Park Telephone: +44 (0)117 32 87364
- Accommodation Services at email@example.com
Charges: for damage, cleaning and rubbish removal
|Bedrooms||Communal – kitchen, living rooms, hallways and stairs|
|Clean bedroom £20||Carpet shampoo £20|
|Shampoo bedroom carpet £20||Fridge or freezer £30 (for each unit)|
|Bathrooms £25||Oven or hob £50 (for each unit)|
|Kitchen clean (excluding white goods) £50|
Moving out charges
|Rubbish removal||£40 (this cost is per item)|
|Large item removal (eg TV, sofa)||£40 per item|
The most common chargers are listed below if you have any concerns please contact Accommodation Services.
|Breakfast bar £182||Mirrors £80|
|Flooring £35 per square metre
£370 per whole room
Chairs from £40
Sofas from £80
|Heaters £180||Worktops £88–£205|
|Mattress £65||General furniture repairs
Case by case – please contact us in advance for a quote
Don't attempt to touch up or redecorate damaged or marked walls – this can make them look worse and result in charges. Instead, please just notify your Accommodation Manager as soon as possible.
Next steps: living in the community
Moving out of University accommodation and into a shared house/flat with friends is an exciting time. Along with more independence you will also gain responsibilities, not just in paying the rent and bills, but towards other members of the community. See our private accommodation section for advice and guidance.
For further information about living in the community see our community liaison information.
Moving out questions
If you have any questions, please email firstname.lastname@example.org or call us on +44 (0)117 32 83601 and we will help guide you through the process.
The moving out guidance on this page is also available as a PDF. Download the Moving Out Guide.