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Frequently asked questions

Answers to the most popular queries about submitting an academic appeal.

How will my appeal be considered?

View instructions for submitting an appeal. It is anticipated that all relevant information/evidence will be provided by the student at the time of the Stage One submission. The Stage One appeal flowchart outlines the steps involved. Therefore, the Complaints and Appeals Team will not automatically contact the student for further documentation and a case could be rejected on the grounds that insufficient evidence/information has been provided.

If the appeal is escalated to Stage Two, the case will be presented to the University’s Academic Appeal Panel by a member of the Complaints and Appeals Team. The Panel is Chaired by an Assistant Vice-Chancellor, with membership including one senior representative from each Faculty, the associate Faculty and Student Partnership Services. The Panel will make a decision based upon the information provided by both the student and the Complaints and Appeals Team. If further information is required, the case will be put on hold until it has been obtained.

Students are not invited to attend the Appeal Panel, so it is important to ensure that everything you would like to be considered is provided within the Stage Two appeal form. You may find the Stage Two appeal flowchart helpful if you would like to know more about the process.

Can I discuss my circumstances with someone in person?

If you would like to meet with a member of the Complaints and Appeals Team (at any stage of the process) please contact us via email or on +44 (0)117 32 83371.

If you would like support and guidance during the process (including the writing and submission of the appeal itself), please contact The Students’ Union at UWE Bristol Advice Centre.

How long will the academic appeal process take?

It could take up to six weeks for a decision to be made in response to an appeal at Stage One, and a further six weeks at Stage Two if initiated.

There is no guarantee that individual cases will be resolved prior to any resit coursework deadline, resit examinations or award ceremonies. The original decision of the examining board will remain valid, unless it is subsequently revised following the outcome from a successful appeal. Therefore, until you are informed of the outcome of your appeal, you should prepare for any assessments and/or resit assessments as usual.

Is it possible for someone to act on my behalf?

Yes, but it is preferable for you to handle your application for an appeal yourself. Find out about appointing someone to act on your behalf.

Is my appeal likely to be accepted?

It is not possible to guarantee whether or not a case will be accepted, however, some examples of cases that are unlikely to be successful are below:

  • Disagreement with a mark or degree classification will not normally be considered as valid grounds for appeal as it is considered to be a matter of 'academic judgement'.
  • A lack of awareness by a student of the relevant procedure or regulations.

You may also find it helpful to see the Case studies and evidence page.

What will happen if the appeal is accepted?

If it is determined that a student has valid grounds for an academic appeal, the Complaints and Appeals Team will consider the most appropriate outcome in line with the Academic Regulations.

A member of the Complaints and Appeals Team will email the student to advise of the decision to accept the appeal and to explain any impact it will have upon the student’s studies. However, it is important for students to be aware of the following:

  • If the student has completed their degree, the acceptance of an appeal will not automatically mean that the degree classification is raised. It is possible that the student’s academic profile may be referred back to the Award Board for reconsideration, however, this does not mean that the degree classification will necessarily change.
  • If the outcome of an appeal results in a piece of work being re-considered, this does not mean that the mark will definitely change.

What if my appeal is rejected?

If your appeal is unsuccessful, a member of the Complaints and Appeals Team will write to you and explain why the decision was made (this will be via email at Stage One and via a written letter at Stage Two). Both the email and the letter will explain the ‘next steps’ that are available to you if you wish to take the matter further.

When an appeal is unsuccessful it means that the decision of the examining board remains the same and that your academic results will not be changed.

If you wish to take the matter further (either to Stage Two of the appeal process or, following an outcome at Stage Two, to the Office of the Independent Adjudicator), you may choose to ask The Students’ Union at UWE Bristol Advice Centre for support and guidance with your next submission.

Get in touch

Please contact the Complaints and Appeals Team if you have questions. Our Student Support Advisers can also provide assistance should you need it.

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