Frequently Asked Questions
Answers to the most popular queries about submitting an academic appeal.
How do I find out my results?
I have discovered that one of my coursework marks has been incorrectly recorded. What do I do?
What is Academic Services?
Academic Services is a central University professional service; specific areas of responsibility include the implementation of the Academic Regulations and Procedures and the Academic Appeals process.
It is important to remember that the appeal will be considered by Academic Services and not by your faculty. Therefore, when completing an application, please remember to include all relevant information, even if this has already been provided to the faculty.
I’d like to appeal but my reason does not fall within either of the specified grounds. What should I do?
The grounds for appeal, outlined below, are strictly applied.
- Instances where there has been material and significant administrative error or other material irregularity such that the assessments were not conducted in accordance with the approved regulations for the module/award (ie instances where you believe the University has done something wrong).
- Where your performance was adversely affected by illness or other factors which you were, for valid reasons, unable to divulge before the meeting of the examining board and which could have had a bearing on the board's decision. Students must give valid reasons with supporting documentation why the information was not made available prior to the exam board decision being made.
'Valid reason' requires a student to demonstrate that circumstances beyond their control prevented the disclosure of the relevant factors at the appropriate time. Personal embarrassment or unwillingness to disclose personal circumstances shall not count as 'valid reason' for the purposes of these regulations.
Grounds for appeal which will not be considered
All appeals shall be considered on their merit. However, the following shall not be deemed legitimate grounds for appeal, and will be rejected:
- Disagreement with the academic judgement of an examining board regarding marks and/or grades or degree classification (therefore you may not request a remark of a script or scripts).
- Appeals based upon the informal assessment of a student's work by members of academic staff.
- Retrospective reporting of extenuating circumstances that might reasonably have been made known at the appropriate time.
- Marginal failure to attain a higher classification of award.
- Lack of awareness by a student of the relevant procedure or regulations.
What is covered by ground ‘a’?
G3.3R (a) of the Academic Regulations and Procedures refers to instances where there has been an error or irregularity, eg instances where the University has done something wrong. Examples might be, but are not limited to, a proven error on a published examination timetable which was not appropriately corrected, or an error in the way the Assessment Offence Procedure (F20) has been followed.
What is the deadline for submitting an appeal?
An application for an academic appeal must be submitted within ten working days of the official publication date of the results. It is important to be aware that both the deadline and the grounds are strictly applied.
The official publication date is published to students by the faculty in advance and will be shown on the portal result page. You should not submit an appeal before the official results have been published.
How do I appeal?
To submit an appeal you must:
- Read the 'Guidance for submitting an Academic Appeal' document.
- Enter the Academic Appeals Submission Site and read the information carefully. Click on the 'Next' button at the bottom of the page to start an academic appeal submission.
- Ensure you remember to include all relevant details and information. Once submitted, the form cannot be amended. You must clearly state the grounds on which the application is based and provide a clear and concise account of your reasons for submitting the application. If the application involves the late submission of extenuating circumstances, you must state why you were unable to submit these at the time.
- Supporting evidence can be sent electronically by choosing
'yes' when prompted to do so under the 'Supporting evidence'
section. Specific guidance in relation to sending e-mails with
attachments embedded can be found in the 'Guidance
for submitting an Academic Appeal' document. Original copies of
evidence are not required, unless specifically requested by
Alternatively, evidence can be sent separately in the post to:
Complaints and Appeals Team
Bristol, BS16 1QY
The documentary evidence must be clearly marked with your name, student ID number and unique appeal reference number, if known, and must be submitted within the ten day deadline.
- After submission you will receive an automatic acknowledgement e-mail. It is important that you check this to ensure the application form was submitted correctly.
- If you wish to contact Academic Services after submitting an appeal application form, please do so by sending an e-mail to: firstname.lastname@example.org, ensuring that you include your full name, student ID number and appeal reference number.
What kind of evidence should I submit with my appeal?
It is not possible to guarantee what will be accepted; however, you may find the below points helpful when obtaining evidence:
- Evidence should be from an independent and professional third party (such as a Doctor or a Counsellor). A letter from a friend or parent will not normally be accepted.
- Medical evidence must be dated and must cover the relevant period.
- A phone number, i.e. for a Doctor or hospital, will not be accepted as evidence.
Can someone act on my behalf?
Yes, but it is preferable for you to handle your application for an appeal yourself. If you are not able to do so, you may appoint a third party to act as your agent or representative. To submit an appeal application with someone acting on your behalf you must:
- Complete a Third Party Consent form, ensuring required information is included. The original copy of this form will need to be posted to the Complaints and Appeals team at the address below along with the Nominee Application form. Both forms must be received within 10 working days from the official publication date of your results.
Nominee Application Form can be completed electronically
but must be printed and signed and forwarded
Complaints and Appeals Team
Bristol, BS16 1QY
You will need to brief your representative and it is their responsibility to keep you fully informed. The Complaints and Appeals Team ( CAT ) must have the written authorisation to communicate with someone on your behalf and will liaise solely with your designated representative. The CAT will not correspond with both the representative and the student.
Once the application has been processed, the nominee will be sent an acknowledgement e-mail with a copy of the appeal form. They must check the copy of the application and save a copy for their records.
What can I expect to happen once I have submitted my appeal?
- After submitting the form you will receive an automatic electronic response confirming receipt of your application and providing your unique appeal reference number. It is important to check that you have received the acknowledgement and to check the PDF copy of the application.
- If Academic Services need to contact you before a decision is reached we will do so via e-mail; therefore, it is important to check this on a regular basis.
- Academic Services will aim to inform you of the outcome of the appeal as soon as possible. An investigation can take time, but this is necessary to ensure that an informed decision is reached. The outcome will be communicated by e-mail to the address specified on the appeal application form.
- Your appeal will be considered by the Complaints and Appeals Team at stage one of the Academic Appeals Procedure, and you will be notified of the outcome by e-mail within six weeks.
- If after receiving the outcome at stage one you believe your appeal has not been dealt with properly and fairly, you can request a review by the University's Academic Appeal Panel by responding to the stage one response within 10 working days. The panel will consider the documents relating to the case (including any additional evidence provided at stage two) in order to determine whether your appeal has been handled properly and the decision reasonable in light of the available evidence. The review by the Panel is referred to as stage two (the final stage) of the Academic Appeal Process.
How long will it take to process my appeal?
It could take up to six weeks for a decision to be made in response to an appeal at stage one, and a further six weeks at stage two if initiated. There is no guarantee that individual cases will be resolved prior to any resit coursework deadline, resit examinations or award ceremonies. The original decision of the examining board will remain valid, unless it is subsequently revised following the outcome from a successful academic appeal.
Therefore, until you are informed of the outcome of your appeal, you should prepare for any assessments as usual.
I have an appeal pending but am meant to be attending a graduation ceremony. Should I still go?
I am having problems with the delivery of my award (eg timetabling, supervision etc); what should I do?
The appeal procedure is only concerned with the decisions of the examining boards and the assessment issues considered by these boards.
If you have any problems with the delivery of your award, e.g. timetabling or supervision, you should refer to the University’s Complaints Procedure. You should approach a Student Adviser and/or the UWE Students' Union Advice Centre for further guidance.