UWE External Access System (XA)

The following FAQs attempt to address any queries about the UWE XA service:

General

1. What can XA do for me?

The UWE eXternal Access (XA) service allows both staff and students to gain access to their personal drive H: and faculty shared drives S: (and also T: for staff members).

All XA users have access to internal UWE websites that are only available when on Campus.

See XA How-tos for more details

Installation

2. What do I need to do to make XA work from my PC at home?

XA System Requirements

Note: If you wish to use a UWE PC at home with XA then please contact the IT Service Desk first on 0117 328 3612 or email itonline@uwe.ac.uk so that we can check it has the required software.

Internet Browser:

  • If using a PC running Windows, you can use Internet Explorer 11, Microsoft Edge, Google Chrome or Mozilla Firefox.
  • Mac users should use Safari.  Please contact the IT Service Desk on 0117 328 3612 or email itonline@uwe.ac.uk so that we can send you a guide to setting up your Mac.

Popup Blockers:

  • If you have a program which blocks or hides pop-up windows, you may encounter problems. A pop-up window alerting you to accept the opening of the desktop may be waiting in the background behind the Internet browser. Minimise your browser window to find the alert behind it.

Usage

3. How do I access the XA service?

1. Go to https://xa.uwe.ac.uk

XA

2. Select the appropriate group: UWE

3. Once the UWE group is selected, login with your usual UWE network username and password.

4. What is Keyfob access, what will I need to use it and how do I apply?

Certain people such as system administrators, representatives of external supplying companies or staff members require a greater level of access to systems than offered as standard by XA. For example, they may need access to business applications such as SAP or Agresso or to an individual server to carry out maintenance or administration.

If you need this access, you will need to be allocated with a keyfob which supplies single-use passwords in order to login. Keyfobs are charged for; the current cost is £100.

To obtain a keyfob you will need to complete a “FVPN – Authorisation for Secure VPN Access” form providing a cost code and signature from the appropriate head of service, department or faculty.

Troubleshooting

5. What can I do if I can't access all or any part the XA service?

See the XA Troubleshooting pages for more guidance

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