UWE Welcome - Frequently Asked Questions

If you are experiencing problems logging in to your UWE Welcome website, please refer to the information below for help and guidance.

How do I log in to UWE Welcome?

Go to the UWE Welcome website and enter the UWE Welcome ID and temporary password we sent you by e-mail into the fields provided. Your UWE Welcome ID and password will look something like this:

UWE Welcome ID: 11090234

Password: 2WLHT7IOJ

The password is case sensitive so please take care to input any upper and lower case characters, eg 2Wlht7I0j. Also ensure that you do not replace 'O's with '0's or '1's with 'I's in the password.

Once you have successfully logged in to your UWE Welcome website for the first time you will be prompted to change your password. Please choose a password you can remember and use it each subsequent time you log in. The original password we sent you will no longer be valid once you have chosen your own.

See below for what to do if you have forgotten your password and wish to reset it.

How do I log out of UWE Welcome?

Because your website contains personal information we recommend that you log out of your UWE Welcome website when you have finished your session. This is especially important on shared or public computers that may be used by other people. To log out, simply click on the link in the left hand menu.

I have forgotten my password

If you have forgotten your password and would like to receive a new one please use the forgotten password page and submit your UWE Welcome ID, surname and date of birth. We will then send an e-mail to the address you last gave to us containing a temporary password which you can then use to access the website.

See above for how to log in to UWE Welcome.

I have recently changed my e-mail address

If you applied to the University directly and you have recently changed your e-mail address please contact Admissions providing your UWE welcome ID, name and new e-mail address and allow time for us to update your application record before using the forgotten password page to request a new password.

If you applied via UCAS or UTT and have recently changed your e-mail address please amend your details via your UCAS or UTT Track record as soon as possible and then allow time for us to update your application record before using the forgotten password page to request a new password.

See above for how to log in to UWE Welcome.

Can I change my password?

You can change your password once you have logged in to your UWE Welcome website. Just click on the 'My Login' link in the left hand menu, then use the Edit my password option. You will then be prompted to change and confirm your new password.

I don't have a UWE Welcome ID

If you have applied to study at UWE you will receive a UWE Welcome ID and temporary password by e-mail to access your UWE Welcome website.  If you are an applicant and have not received these, please contact Admissions stating your full name and your application number from UCASUTT or UWE. If you have changed your email address since submitting your application, please refer to the above guidance.

Support and contact details

If you have any queries about logging in to your UWE Welcome website not answered on this page, please email Admissions stating your full name, UWE Welcome ID (or alternatively your UCAS application number) and the problem you have encountered. You can also telephone Admissions on +44 (0)117 32 83333.

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