Is the complaint procedure right for me?

Whilst the complaint procedure can be used to address concerns relating to a wide variety of University matters, there may be other options available that you consider preferable to raising an official complaint.

If you are unsure of the best course of action please find out more about using the complaints procedure or learn about the types of complaints we deal with. 

Alternatively you can contact the Complaints and Appeals Team on +44 (0)117 32 83371 or email complaints@uwe.ac.uk.

Student Reps

The role of a Student Rep is to communicate the views of students to the appropriate members of staff; the matters raised by Student Reps are those that affect students’ academic experiences such as feedback regarding the content of a module, course or programme. Further information and an online feedback form can be found on the student reps webpages.

If you would like to submit feedback relating to broad issues of University policy or procedure, please contact your Students’ Union Officer.

Academic appeals

The academic appeals procedure enables students to request, within specified limited grounds, for the outcome of an examining board to be reconsidered.

Student Conduct Policy

Complaints about student behaviour, such as harassment by a student, should be addressed via the Student Conduct Policy.

Staff grievance

The grievance procedure is designed to deal with grievances arising directly out of an employee's employment or working practices of the University.

Further information can be found on the Human Resources webpage.

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