Cancellations and refunds
Please get in touch if you would like to cancel your attendance.
If you wish to cancel your attendance or guest tickets please
contact the Graduation team at firstname.lastname@example.org – please
include your student number.
If you cancel your attendance before the registration deadline you will be refunded for any guest tickets purchased.
We cannot refund you if you request a refund after the registration deadline, except in exceptional circumstances as per the graduation terms and conditions.
If your award is not confirmed by the date of your ceremony, your registration will be cancelled and your guest tickets will be refunded. Your refund will be sent to our Finance team on the day that you would have attended the ceremony, and from that date it will take a maximum of 14 working days to process.
In the event that you cancel your attendance, defer your Awards Ceremony or we cancel your attendance because you do not complete your award, you will need to cancel your robe hire and photography with Ede & Ravenscroft to receive a refund with them. You can cancel web-based orders online by logging into your Ede and Ravenscroft account and requesting a refund. Requests to cancel telephone orders must be made in writing. Please note that a charge of £1.50 will be made for administration. Refunds will not be given for any requests received less than seven days before the date of the ceremony.
Please read our Cancellation Policy for information regarding the cancellation of an award ceremony by the University.