Cancellations and refunds

Cancelling or deferring your attendance

To cancel your attendance before the booking deadline, please update your account or contact Ede & Ravenscroft.

To cancel your attendance after the booking deadline, please contact the graduation team and advise your student number.

To defer your place, please contact the graduation team with your student number and they will advise if you are able to attend a future ceremony series.

Requesting a refund up to seven days before the ceremony series starts

There are typically two ceremony series a year – one in July and another in November. The date of the first ceremony marks the start of the ceremony series. You can view the dates and deadlines of upcoming ceremony series on our dates and deadlines page.

Within 14 days of purchase

Please update your account or contact Ede & Ravenscroft to request a refund. No admin fee will be applied if cancelled within 14 days.

After 14 days of purchase

Please update your account or contact Ede & Ravenscroft to request a refund. You will be charged an admin fee of £1.50 if cancelling all items in one go. If you request a refund for items purchased at different times, you will be charged a transaction fee for each refund request.

Requesting a refund less than seven days before ceremony series starts

There are typically two ceremony series a year – one in July and another in November. The date of the first ceremony marks the start of the ceremony series. You can view the dates and deadlines of upcoming ceremony series on our dates and deadlines page.

Additional guest tickets purchased

Please contact the graduation team and advise your student number along with the reason you require a refund. As per our terms and conditions, we cannot guarantee that refund requests received at this time will be granted as we will review on a case-by-case basis but will come back to you once a decision has been reached. Guest tickets are not transferable to another ceremony so credit will not be offered. Should you attend a ceremony at a later date, you will need to rebook any guest tickets as per the availability for that ceremony series, by the booking deadline.

Robe hire or professional photography purchased through Ede & Ravenscroft

Please contact Ede & Ravenscroft directly to request a refund, or review our refund information. Refunds for robe hire and photography which are requested less than seven days before the ceremony series starts are subject to review and are offered at Ede & Ravenscroft's discretion.

Requesting a refund after the ceremony series

Refund requests will be reviewed providing they are received to the correct contact within seven days after the final ceremony in the series. View the dates and deadlines of the upcoming ceremony series.

Additional guest tickets purchased

Please contact the graduation team and advise your student number along with the reason you require a refund. As per our terms and conditions, we cannot guarantee that refund requests received will be granted as we will review on a case-by-case basis but will come back to you once a decision has been reached. Guest tickets are not transferable to another ceremony so credit will not be offered. Should you attend a ceremony at a later date, you will need to rebook any guest tickets as per the availability for that ceremony series, by the booking deadline.

Robe hire or professional photography purchased through Ede & Ravenscroft

Please contact Ede & Ravenscroft directly to request a refund or review our refund information. Refunds for robe hire and photography which are requested less than seven days before the ceremony series starts are subject to review and are offered at Ede & Ravenscroft's discretion.

Cancellation Policy

UWE Bristol reserves the right to cancel any event and is not liable for any cost, whether incurred directly or indirectly, caused as a result of any cancellation or change of venue or date. Should circumstances arise that result in the postponement of graduation, please note that graduate bookings and guest tickets are non-transferable. You will need to re-book and purchase new guest tickets for your new ceremony by the appropriate deadlines.

In the event of a cancellation, change of venue or date, the University will endeavour to notify attendees wherever possible through the contact details given at the time of booking. Cancellations due to unforeseen circumstances may occur at any time. Attendees are responsible for checking the University website for the most up-to-date information about an event.

Please refer to our terms and conditions for more information.