Student speaking with counsellor

Registering with the Wellbeing Service

The UWE Bristol Wellbeing Service offers counselling and mental health support. To access support, please complete our online registration form.

New students: If you’re starting a course at UWE Bristol from September onwards, please follow the process below to register with the Wellbeing Service.

Returning students: You don’t need to re-register with the Wellbeing Service each academic year. If you've already completed the registration form during your time at UWE Bristol, please contact us to update your contact details and ask us to book a new initial Therapeutic Consultation for you.

The registration process

  • You will need your student ID. (If you are a new student and wish to discuss Wellbeing support before registration, please contact us.)
  • You will be asked personal details.
  • You may want to find a quiet space.

The online registration form, which takes approximately five minutes to complete, is made up of seven sections. You don’t have to complete all sections at once – you can come back later to complete the rest. We will securely delete any part-completed forms after seven days of inactivity.

Register online with the Wellbeing Service

Paper registrations

If you are unable to complete the online registration form, you can submit a paper registration form which you can print out or collect.

Please post or deliver your registration form to:

Wellbeing Service
2FC 50 (Felixstowe Court)
UWE Bristol, Frenchay Campus
Coldharbour Lane
Bristol, BS16 1QY

If you need assistance, please contact us.

After you've submitted the registration form

We will contact you (usually the next working day) to arrange an appointment. Paper forms may take slightly longer to process.

Please check your emails regularly (including your junk mailbox) for contact from us in regards to booking your first appointment.

Please note: During the Christmas and Easter vacation periods, we will not review forms until we return following the UWE Bristol closure.

Find out about the Wellbeing privacy statement.

Waiting times for appointments

Please note that waiting times for appointments can vary depending on the time of year and your own timetable flexibility. However, you should be able to get an appointment within two weeks of applying.

If you would prefer an appointment earlier than the one offered to you, you can also ask to be placed on our waiting list for appointment cancellations.

Wellbeing Service appointment attendance policy

If you cannot attend an appointment for any reason we ask for at least 24 hours’ notice so that we can offer the time to another student who needs our support.

If you miss an appointment or cancel with short notice and wish to book a second, our Administration Team will discuss this with you. If you miss or cancel this second appointment with short notice, you will be asked to book an appointment with the Head of Service to discuss support options.

If you need immediate support

If you are concerned about your immediate health and safety, please contact crisis support, or alternatively:

  • Your local GP.
  • NHS 111 Service.

The Samaritans also offer a 24-hour helpline if you need to talk. Telephone: 116 123.

You can also contact the Samaritans via email at or by visiting The Samaritans website.

Support available outside of UWE Bristol

Details of local wellbeing services can be found in our accessing support outside the University PDF.

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