Services available to you
The Wellbeing Service offers support through counselling, mental health and specialist mentoring appointments.
Before you register with the Wellbeing Service, please familiarise yourself with the services available which are designed to help and support you.
Emergency or urgent support
You, or someone you know, may need urgent support if you’re experiencing great emotional distress or feeling unsafe. You may feel like you can’t cope with day-to-day life, are considering suicide or self-harm, experiencing hallucinations or hearing voices, or have harmed yourself.
If you or somebody you 're worried about has an urgent mental health difficulty or is unsafe, there's options available.
In case of emergency
If you’re in immediate danger or you know someone who is, please call 999.
24-hour urgent support (non-emergency)
The following provide 24-hour support for urgent (but non-emergency) situations:
- Your local GP or hospital can be a place of safety and offer access to mental health support.
- NHS 111 for urgent medical concerns. Dial 111 (it's free to call) to speak with an adviser who'll assess you and direct you to the best medical option.
- Bristol Mental Health supports people experiencing an extreme mental health or emotional crisis.
- The Samaritans are there to listen. Call 116 123 or email firstname.lastname@example.org.
Other avenues of urgent support
Bristol Sanctuary is a supportive place where people experiencing severe emotional distress can go for help outside of normal working hours. It’s open:
- 18:30–01.30 on Friday, Saturday, Sunday and Monday
- 18:30–23.30 on Tuesday, Wednesday and Thursday.
To be referred, please call +44(0)117 954 2952, email email@example.com or text 07709295661 and they’ll respond to you after 17:00.
- 10:00–22:00 Monday to Friday
- 14:00–22:00 on weekends
- 14:00–17:00 on Bank Holidays.
Self-Injury Support supports women affected by self-harm. To get support:
- call their helpline on 0808 800 8088, from 19:00–21:30 Tuesday to Thursday
- text 07800472908 or chat to them online from 19:00–21:30 Tuesday to Thursday.
Elefriends is a supportive online community with a section for urgent support. You can post in their moderated forums from 06:00–09:00 and 10:00–02:00 seven days a week.
For ideas on taking care of yourself when you're feeling highly distressed, please see our Managing Distress resource.
Online counselling with Kooth Student
Emotional Resilience Workshops
Wellbeing self-help resources
Counselling or mental health support
Samaritans is a 24/7 service which offers people an opportunity to explore their difficulties, whatever they may be. This service may be appropriate for people experiencing suicidal thoughts but volunteers will listen to any problems.
Personal circumstances (formerly called extenuating circumstances)
We are unable to provide supporting evidence for personal circumstances (formerly called extenuating circumstances) applications for students who are not already attending the Wellbeing Service.
However, if you have been seeing a Wellbeing Practitioner, Counsellor or Specialist Mentor for something that is affecting your studies, please submit your personal circumstances application and state that you have been receiving support from the Wellbeing Service. You do not need an appointment with us to request evidence.
Other support at UWE Bristol
Need support on academic matters, accommodation or careers? Or perhaps you want to know about support for international students, financial support, or our Disability Service?
If you are unsure about which support is right for you or for someone you are worried about, please contact our friendly Admin Team for help:
- Tel: +(0)1173286268
- Email: firstname.lastname@example.org
Postal addressWellbeing Service
2FC 50 (Felixstowe Court)
Bristol, BS16 1QY