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Services available to you

The Wellbeing Service offers support through counselling, mental health and specialist mentoring appointments.

Before you register with the Wellbeing Service, please familiarise yourself with the services available which are designed to help and support you.

Emergency or urgent support

You, or someone you know, may need urgent support if you’re experiencing great emotional distress or feeling unsafe. You may feel like you can’t cope with day-to-day life, are considering suicide or self-harm, experiencing hallucinations or hearing voices, or have harmed yourself.

If you or somebody you 're worried about has an urgent mental health difficulty or is unsafe, there's options available.

In case of emergency

If you’re in immediate danger or you know someone who is, please call 999.

24-hour urgent support (non-emergency)

The following provide 24-hour support for urgent (but non-emergency) situations:

  • Your local GP or hospital can be a place of safety and offer access to mental health support.
  • NHS 111 for urgent medical concerns. Dial 111 (it's free to call) to speak with an adviser who'll assess you and direct you to the best medical option.
  • Bristol Mental Health supports people experiencing an extreme mental health or emotional crisis.
  • The Samaritans are there to listen. Call 116 123 or email

Other avenues of urgent support

The Students’ Union at UWE and UWE Bristol, in partnership with Crisis Textline, have launched a 24/7 textline. This service lets you text for free 24/7 crisis support. All texts are answered by trained volunteers, with support from experienced clinical supervisors.

If you're in distress, text UWE to 85258.

Bristol Sanctuary is a supportive place where people experiencing severe emotional distress can go for help outside of normal working hours. It’s open:

  • 18:30–01.30 on Friday, Saturday, Sunday and Monday
  • 18:30–23.30 on Tuesday, Wednesday and Thursday.

To be referred, please call +44(0)117 954 2952, email or text 07709295661 and they’ll respond to you after 17:00.

Papyrus/HOPE Line UK supports young people experiencing suicidal thoughts. To get support, call 0800 068 4141, email or text 07786 209697. It’s open:

  • 10:00–22:00 Monday to Friday
  • 14:00–22:00 on weekends
  • 14:00–17:00 on Bank Holidays.

Self-Injury Support supports women affected by self-harm. To get support:

  • call their helpline on 0808 800 8088, from 19:00–21:30 Tuesday to Thursday
  • text 07800472908 or chat to them online from 19:00–21:30 Tuesday to Thursday.

Elefriends is a supportive online community with a section for urgent support. You can post in their moderated forums from 06:00–09:00 and 10:00–02:00 seven days a week.

For ideas on taking care of yourself when you're feeling highly distressed, please see our Managing Distress resource.

Online counselling with Kooth Student

We’ve partnered with Kooth Student to help you get free, anonymous online counselling during evenings and weekends. Talk to someone online.

Wellbeing Service drop-in sessions

The Wellbeing Service holds drop-in sessions where members of our team are available to give you guidance, advice about the services we offer and help you select self-help resources.

Attend a drop-in session

Drop-in sessions:

  • are available on a first-come, first-served basis, with each available slot lasting 15 minutes
  • run Monday to Friday. Until Friday 18 January 2019 they take place from 14:00–16:00. From Monday 21 January 2019 onwards, drop-ins run from 10:00–12:00.
  • take place throughout the year (apart from the two-week Easter period, six weeks of summer after the resit period and the Christmas break, as indicated on the term dates)
  • are only available on Frenchay Campus
  • don’t require an appointment.

Just come to the Wellbeing Service reception at 2FC 50 (Felixstowe Court) on Frenchay Campus and fill in a short form. Alternatively, you can telephone +44 (0)117 32 86268 if you would prefer a telephone drop-in.

Please note that drop-in sessions aren't suitable for crisis situations due to the short-time frame. If there's an emergency you should call 999.

Resilience workshops

You can find all the Resilience workshops in InfoHub. Please log in to book your place.

Wellbeing self-help resources

The Wellbeing Service has developed a number of self-help resources including videos, downloadable guides and an anxiety management app. The resources cover a range of topics such as stress, depression and bereavement, and highlight accessible ways to support yourself.

Counselling or mental health support

The Wellbeing Service offers counselling and mental health support for students who need the time and space to explore their difficulties in more depth. If you wish to access this support, please register with the Wellbeing Service first. Following this, we'll invite you to book an initial solution-focused appointment and, if appropriate, on-going support.

Support for alcohol or drug issues

The Wellbeing Service offers support for students who have any concerns about drugs and/or alcohol.

You can access this support by:

We ask that you don't attend the drop-in whilst intoxicated. If you aren't in a fit state to engage with the session, we will be unable to see you and will rebook an appointment for another day.

Please note: The purpose of this drop-in is to provide information and advice. If you have serious concerns about your own mental or physical health or the health of another person, please seek medical attention by calling 111 or 999 in the case of an emergency.

Culturally appropriate safe space

UWE Bristol is in partnership with Nilaari, a local Black, Asian and Minority Ethnic led registered charity with over 19 years’ experience. They have a diverse team of therapists delivering social care support, talking therapies/safe space and workshops for students experiencing the rigours of university life.

Find out about their:


Samaritans is a 24/7 service which offers people an opportunity to explore their difficulties, whatever they may be. This service may be appropriate for people experiencing suicidal thoughts but volunteers will listen to any problems.

You can call Samaritans on 116 123 or email them via The Samaritans website has supportive articles and guidance, including what to do if you are worried about someone.

Personal circumstances (formerly called extenuating circumstances)

We are unable to provide supporting evidence for personal circumstances (formerly called extenuating circumstances) applications for students who are not already attending the Wellbeing Service.

However, if you have been seeing a Wellbeing Practitioner, Counsellor or Specialist Mentor for something that is affecting your studies, please submit your personal circumstances application and state that you have been receiving support from the Wellbeing Service. You do not need an appointment with us to request evidence.

Other support at UWE Bristol

Need support on academic matters, accommodation or careers? Or perhaps you want to know about support for international students, financial support, or our Disability Service?


If you are unsure about which support is right for you or for someone you are worried about, please contact our friendly Admin Team for help:

Postal address

Wellbeing Service
2FC 50 (Felixstowe Court)
UWE Bristol
Coldharbour Lane
Bristol, BS16 1QY

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