Staff members having a discussion in a meeting room

Information for staff

Support to help you if you are approached by a student facing problems outside of their studies.

The Wellbeing Service is accessed on a voluntary basis. The easiest way to apply is via the wellbeing registration form.

You may find that gently talking about the types of services on offer at UWE Bristol helps students to make up their own mind about accessing support.

What can I do?

  • Be supportive
  • Help to manage expectations
  • Listen and take time to talk
  • Reassure that anxiety is normal
  • Talk through academic goals
  • Encourage them to seek support

Concerns about a student

If you think someone is at immediate risk of harm please call the police on 999. The UWE Bristol Serious Concerns link is available 24/7 on +44 (0)7788 725507 (Mon - Thurs 08:30-17:00, Fri 08:30-16:30) or +44(0)7814 791212 (out of hours and at weekends).

This is a confidential service, so we are unable to discuss any information about whether an individual student is accessing the service unless we have their consent.

You are welcome to call us on +44 (0)117 32 86268 and ask to speak with one of our Duty Practitioners for general advice.

Alternatively, view our full contact details. You can also download our advice for staff supporting students.

Staff training

We run Mental Health Awareness for Staff training sessions. These will help you to learn more about responding to students' mental health needs.

The Charlie Waller Memorial Trust (CWMT) offers six free 20-minute e-learning modules to help university staff supporting students with mental health conditions. The modules provide evidence-based information and training modules on a range of mental health issues.

Your personal support needs

Support for staff is offered via Human Resources.

Staff can also access the Employee Assistance Programme which offers staff a confidential telephone helpline 24 hours per day, 365 days per year. The service offers information and advice on a whole range of personal, emotional, family, legal and debt matters.

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