Frequently asked questions
If you have a query please have a look at the frequently asked questions below or contact us for support.
What's the Wellbeing Service?
How do I register with the Wellbeing Service?
Please complete the wellbeing registration form. The registration will help us to arrange an initial appointment to plan appropriate support for you.
If for any reason you have trouble completing the registration form, please contact the Wellbeing Service on +44 (0)117 32 86268. We are able to book an appointment face-to-face or over the telephone to help you complete the form with one of our practitioners.
What happens after I register online?
We will usually contact you the following working day via email for further instructions about how to book your initial Therapeutic Consultation. Please look out for the email (it will be sent to the primary email account you gave on your registration form).
Sometimes we will call you after receiving your application to help you set up an appointment. If we do call you it will be from a withheld or private number.
What if I haven't heard from the Wellbeing Service following registration?
If this is the case, we will welcome a call from you to set up your Therapeutic Consultation.
What's a Therapeutic Consultation?
How long will it take to get an appointment for a Therapeutic Consultation?
What should I do if I need to talk to someone urgently?
Will you share information with other departments, services, family or friends?
When you apply to the Wellbeing Service, you will sign a Privacy Statement – please read this statement for full guidance on how your information is stored.
We will not share information about your accessing the Wellbeing Service, or any content from your sessions, with other departments, services, family or friends.
If we feel sharing information would be useful, we will contact you directly to ask you to sign a consent form gaining your explicit permission to be able to do so.
In some exceptional circumstances, in which we have serious concerns about you or someone else, we are able to share information with your GP or other NHS services, guided by the British Association for Counselling and Psychotherapy (BACP) ethical framework.
Do you keep records of my sessions?
We will keep records of your sessions for up to seven academic years before they will be destroyed.
How can I give feedback on the service I receive?
You will be invited to take part in a short survey following each session you attend (it will take no more that one to two minutes) and every year we send out a satisfaction survey. You are welcome to send us your views about how we can improve the service at any point.
If you have a complaint about our service, please contact our team in the first instance and they'll do their best to resolve it for you. Please ask to speak with the Head or Deputy Head of Service on +44 (0)117 328 6268. You may also wish to refer to the UWE Bristol Complaints Procedure.
Can the Wellbeing Service write a personal circumstances (formerly called extenuating circumstances) letter to support an extension for exams or coursework?
If you have been seeing a Wellbeing Practitioner, Counsellor or Specialist Mentor for something which is affecting your studies, please submit your personal circumstances application and state that you have been receiving support from the Wellbeing Service. You do not need an appointment with us to request evidence.
I've finished my course. Can I still access the Wellbeing Service?
Does the Wellbeing Service recommend any private practitioners?
We are able to suggest that you look at a local directory or the BACP website to find a counsellor with expertise in the area you are wishing to focus on, or put you in contact with local NHS services.