UWE Bristol staff having a meeting


If you think that someone is at immediate risk of harm, please call the police on 999.

Safeguarding principles

UWE Bristol is committed to:

  • supporting and promoting the welfare of our students, staff and visitors
  • the provision of a safe environment that’s conducive to work, study and the enjoyment of a positive experience for all members of our community.

We take all safeguarding concerns seriously and take proportionate and appropriate action.

View our safeguarding policy and student concern referral guide.

Reporting concerns

If you think that someone is at immediate risk of harm, please call the police on 999.

The UWE Bristol Serious Concerns Line is available 24/7:

  • +44 (0)7788 725507 (8:30-17:00 Monday-Thursday and 8:30-16:30 Friday)
  • +44 (0)7814 791212 (out of hours).

Concerns about a UWE Bristol student

You can use the student concern referral guide to help you decide what to do next. Please call the UWE Bristol Serious Concerns Line to share any serious concerns.

Concerns about a child or vulnerable adult

Safeguarding is a term relating to actions taken to promote the wellbeing of children and vulnerable adults and protect them from harm. It’s everyone’s responsibility, and applies if a child or a vulnerable adult is experiencing or at risk of abuse and neglect.


A child is someone under the age of 18.

A vulnerable adult is someone:

  • who needs care and support, whether or not they currently receive it experiencing
  • are at risk of, abuse or neglect
  • who can’t protect themselves from abuse or neglect because of their care and support needs.

If you have any concern that a child or vulnerable adult is at risk of abuse or neglect, please call the UWE Bristol Serious Concerns Line.

Safeguarding under the Prevent Duty

Government legislation has placed a statutory duty on Higher Education institutions to have “due regard to the need to prevent people from being drawn into terrorism”.

The legislation, known as the Prevent Duty, applies to all kinds of extremism related to any ideology. The objective is to safeguard individuals from being radicalised and drawn into terrorism.

If you have any concerns that a member of the University community may be vulnerable to radicalisation or that extremist organisations are operating on UWE Bristol campuses, please call the UWE Bristol Serious Concerns Line.

Confidentiality - information for UWE Bristol staff

Confidentiality is an important legal and ethical duty but it is not absolute. The duty to share information can be as important as the duty to protect confidentiality. An individual staff member cannot give a personal assurance of confidentiality.

A number of sometimes conflicting considerations need to be balanced when dealing with student confidentiality, including:

  • the need to respect the individual's right to privacy
  • the need to carry out the duty of care to always act in the best interest of individuals and others and to not act or fail to act in a way that results in harm
  • the concept of the University as a single entity within which there might be legitimate need to share information in the best interests of the student as well as of the institution (the law does not prevent the sharing of sensitive, personal information within organisations).

Members of staff should always feel that they can express concerns about a student if they wish to do so, within their teams and via the Serious Concerns Line by calling +44 (0)7788 725507 during office hours, or +44 (0)7814 791212 out of hours.

Members of staff can also seek general advice about managing the issue from Duty Wellbeing or the Safeguarding Manager without identifying the student. Staff members will be informed if it is necessary to identify the student.

Members of staff should never feel that they cannot seek advice about how to address matters relating to individual students due to concerns about breaking confidentiality.

Confidentiality – information for third parties including parents and guardians

Members of staff are unable to give any information about a student either applying for a place at the University or a student currently studying at the University, to a third party. This includes parents, guardians, spouses, siblings, friends, fellow students. This includes confirming whether or not a student is either currently or applying to be enrolled at UWE Bristol. This is because UK legislation and University policy prohibits the disclosure of an individual’s information. All universities in the UK follow similar guidelines and are bound by the same legislation.

Members of staff are able to receive information about a student from a third party. Doing so would not confirm or deny that the student is either currently or applying to be enrolled at UWE Bristol. Any information given to a university member of staff relevant to safeguarding will be passed on to the appropriate service within UWE Bristol for further action. Third parties should communicate any concerns they may have regarding a UWE Bristol student via the UWE Bristol Serious Concerns Line by calling 44 (0)7788 725507 during office hours or +44 (0)7814 791212 out of hours.

In unusual circumstances, specific University staff will contact the student’s emergency contact (including without the student’s permission), if it is deemed appropriate to the situation.

Concerns about a UWE Bristol member of staff

Non-urgent safeguarding concerns involving staff members, including in cases where they are also a student at the University, should be reported by emailing UWE Bristol Human Resources to request a time to discuss the concerns in more detail, without inclusion of identifying information.

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