Fees and funding enquiries

Who to contact if you have questions relating to tuition fees, accommodation, funding, online store queries or general money advice. We also provide advice on managing your money.

Tuition fee enquiries

If you have questions about tuition fees, please contact one of the Information Points.

International students – tuition fee enquiries

If you are an international student with questions about tuition fees, please email the International Registration Team at international@uwe.ac.uk.

Current students – funding enquiries

Get advice from a Money Adviser

As a current student, you can get advice from our Money Advisers on Government funding and financial support during your studies. They can help with anything from complex money queries, repeat funding, fee status and benefits, and support with managing your money.

Have a financial health check with a Money Advice Worker

Our Money Advice Workers help in getting a clear picture of where you stand with your finances. Their financial health checks provide support in creating your own student budget and will teach you how to maximise your income and reduce expenditure. These appointments are available for all undergraduate students.

How to request money advice

Current students should complete an online InfoHub enquiry and the team will respond afterwards. This enquiry will ask you a series of questions about your circumstances so that we are best placed to answer your query as efficiently as possible.

Funds Team

We administer numerous financial assistance schemes and the UWE Bursary, and can provide guidance on how to access and apply for funds. You can contact the Fund Officers via an Information Point.

Prospective students – funding enquiries

If you are a prospective student, please email sms@uwe.ac.uk if you have any queries and we will get back to you. Please include as much information as possible so that we can assist you.

Care leavers

We have a dedicated adviser to help you access the support you need. Please complete a student enquiry form (you should indicate you are a care leaver). Please also view available support for care leavers.

Income Office and Credit Control Team

Income Office – Cashiers

The Cashiers Team are responsible for student payments including the collection of direct debits for Tuition fees and Accommodation License fees, and for online store queries and payment plans. If you have a query about either of these please email cash.office@uwe.ac.uk or call +44 (0)117 32 87888.

Credit control

For queries relating to unpaid amounts on invoices and debts, please contact the Credit Control Team at creditcontrol@uwe.ac.uk or by calling +44 (0)117 32 87888.

Income Office and Credit Control opening hours:

  • Monday to Thursday: 09:00 to 16:30
  • Friday: 09:00 to 16:00

Please note: Opening hours may vary during holiday periods.

Visit us

UWE Bristol Income Office
Room 2D23 Frenchay Campus
Coldharbour Lane
Bristol BS16 1QY

Data privacy statement

By contacting the Student Money Service, you consent to the processing of your personal information as described in the Student Services data privacy statements:

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