Inspections and safety checks
Routine inspections and safety checks are conducted to monitor maintenance issues, health and safety considerations and to ensure that accommodation is being kept in reasonable order.
Inspections and safety checks are carried out at least twice during the licence period, and sometimes more frequently. We endeavour to give seven days notice of these visits and it is recommended that, where possible, you are in your flat or house when the check takes place. The exception to this is obviously events of emergency maintenance, an emergency Health & Safety concern such as a fire alarm in your room or to investigate reports of illegal activity.
Health and safety
The emphasis of the check is on ensuring that your property is safe and well maintained. The type of issues we will be checking for are as follows:
- Fire exits and escape routes are clear and accessible
- Fire alarm system is in order with no detectors covered or removed
- Fire doors are properly maintained
- Fire blankets are present and in good order
- Where fitted, window restraints are fixed in place
- Visual check of electrical items and sockets
- Floors free of trip hazards such as trailing cables and clothes
- All safety notices and signage is correctly displayed
- Reported maintenance issues have been attended to
- A proactive check to see if there are any maintenance issues that you may not have noticed/reported.
Cleaning standards and requirements
Having a good clean of your accommodation from time to time is part of ensuring that you are living in a safe and healthy environment. Therefore, cleaning will be checked as part of the visit. Shown below are the cleaning standards that are expected:
- All furniture must be clean – beds must be fully assembled
- All rubbish must be removed and placed in the appropriate area
- Please remember to vacuum, especially under your bed
- Clean skirting boards, window sills and light shades as well as all furniture
- If you have a sink/mirror in your room these must be clean.
Bathrooms and en-suite shower rooms
- Baths, sinks and shower cubicles – must all be cleaned (including taps and shower controls)
- In flats where there is a hair trap in the shower this must be cleaned
- Toilets – clean the bowl and seat thoroughly, and behind and underneath
- Remove all limescale and staining with a specialist cleaner
- Floors should be free of dirt and dust and have been mopped.
- Ovens and cookers – must be cleaned both inside and out, including grill pans, shelves, control knobs and any other parts. We recommend that you use a specialist oven cleaner in order to achieve effective results, but please take care and follow manufacturers' instructions carefully
- Refrigerators and freezers – must be cleaned inside and out. Signs of regular defrosting of freezers should be evident
- Cupboards – thoroughly clean all cupboards inside and out
- Floors – thoroughly clean and remove all grease, marks etc. This should include cleaning around cookers and fridges etc
- Rubbish – kitchen bins and waste paper bins must be emptied and cleaned
- Sinks/drainer – all staining and lime scale must be removed using an appropriate cleaning product.
General and all other areas
- Carpets – all carpets must be vacuumed, free from stains and furniture moved to ensure thorough cleaning. Stains are not considered fair wear and tear
- Dusting – all horizontal surfaces, not forgetting door frames and banisters
- No electrical items such as kettles, rice cookers or heaters are to be used in any study bedroom. Fridges are only permitted in study bedrooms for medical reasons and they are provided by UWE Bristol.
We hope very much that the visit is a positive and helpful experience. However, this does need some advance effort from the residents. This is what will happen if the condition of the property causes us concerns:
- If the property doesn't meet the required hygiene or safety standards, we will inform you of what you need to do to remedy the situation and arrange a time to re-inspect
- If on the subsequent check the items that were highlighted to you still fail to comply with minimum standards a further appointment will be made - a charge will be levied to cover the administrative costs of this visit
- If, on the third visit, there are still areas that do not meet the required standard then the University will remedy the situation without further consultation and will deduct any costs, plus administrative charges from your damage deposit.
Flats or houses that do not meet the required standard will be checked on a more frequent basis and disciplinary action may be taken against residents who consistently fail to comply with requests to improve hygiene or remedy a health and safety issue.