Graduate School Handbook Part 7 – PGR wellbeing and sources of support for postgraduate researchers including personal circumstances
This part of the handbook includes regulations, information and guidance about:
- personal circumstances for postgraduate researchers (section 7a),
- parental leave (section 7b), reasonable adjustments (section 7c)
- wellbeing with links to other resources and sources of help available.
7.1 Expectations about accessing support and help
PGR7.1.1R All PGRs are entitled to expect access to reasonable levels of support during their studies, provided by the University via the Graduate School and other professional and special services, from within faculties, and by the supervisory team.
Information about sources of support and help will be made available to postgraduate researchers via the Graduate School Handbook and the Graduate School web pages.
Part 7a Personal Circumstances for postgraduate researchers
Introduction – what are personal circumstances?
- Personal circumstances are serious personal difficulties or significantly disruptive matters outside your control which impact upon your ability to make progress with your research, or to meet the deadline for completing/submitting your work for a specific progression milestone, or to attend a progression viva voce/progress review meeting.
- They can also apply when completing or submitting your thesis/work for final assessment or undertaking a final assessment viva voce examination, but there is special advice that you must follow for the final assessment period.
- The Graduate School has a personal circumstances process in place to help PGR candidates facing these situations.
- The help available varies according to the nature and seriousness of the situation, and you need to read the further information below the Graduate School guidance notes about completing your personal circumstances application carefully to decide which option is most relevant for you.
- All personal circumstances requests must be supported by relevant evidence and must be made by the deadlines indicated in the application process guidance notes.
Who is this process for?
This process is for PGRs registered on postgraduate research degrees where personal circumstances are affecting progress with their research study.
It is not applicable for circumstances affecting any Masters level modules that PGRs may be taking as part of their training development credit requirement or modules being undertaken by PGRs registered on Professional Doctorate programmes.
If you have circumstances affecting a specific assessment for a module you are taking, you will need to complete the University’s personal circumstances process for taught modules.
If your circumstances affect both your research study and a specific taught module assessment you will need to complete both the PGR and the taught module processes. This is because the range of appropriate options and outcomes are different for each process.
If you are unsure about which process applies to you, please contact the Graduate School at firstname.lastname@example.org for more advice.
To submit a PGR personal circumstances application you need to use the personal circumstances form provided on the Graduate School Research Degree Forms web page.
Regulations about personal circumstances for PGRs
PGR7.2.1R Postgraduate researchers are expected to engage with all progress review milestones and assessment events (ie progression examination, Progress Review Stage 2 and Progress Review Stage 3, and final assessment viva voce examination) that are required of them.
PGR7.2.2R If a PGR does not submit the required work/thesis by the specified deadline for a progress review milestone, progression examination, or at final submission, this will be recorded as a non-submission. If this is due to significant personal reasons outside the PGR’s control then they may submit a personal circumstances application.
PGR7.2.3R If the PGR has chosen to submit the required work/thesis and attend the progress review meeting or viva voce examination, it will not normally be possible to submit a personal circumstances application subsequently (see also late personal circumstances at PGR7.4.8).
PGR7.2.4R If personal circumstances prevent a PGR from actively engaging with their research project, meeting a submission deadline, or attending a progress review or viva voce examination they may apply for one of the following:
- Up to five working days (Monday – Friday) for the late submission of a progression examination report or progress review work. Evidenced or self-certified where no evidence is available (once only per stage, not available for final submission or within final assessment period).
- An extension to a progress milestone submission deadline ie progression examination report or progress review work (for up to 28 days, once only per stage, not available for final submission or within final assessment period);
- The postponement and rearrangement of a progression examination viva voce or progress review meeting;
- A suspension of registration (for up to 12 months, not within the final assessment period);
- An extension to the registration end date (available post stage 3 progress review only – extra time to complete and make final submission);
- Postponement and re-arrangement of the final assessment viva voce;
- Suspension during the final assessment period, or extension of the final assessment period.
In all cases appropriate supporting evidence will be required. The process for making an application is described on the Graduate School PGR personal circumstances guidance notes with the exception of International PGRs on Tier 4 visas who should refer to the information on Authorised Absence below and in Section 4. of this handbook. Additional guidance is provided below.
PGR7.2.5R Faculty Research Degrees Committees will have mechanisms to consider applications for personal circumstances confidentially up to the commencement of the final assessment period.
PGR7.2.6R The Research Degrees Award Board will have mechanisms to consider applications for personal circumstances confidentially within the final assessment period.
PGR7.2.7R The Research Degrees Award Board is responsible for considering personal circumstances relating to the withdrawal of a PGR’s registration.
Further information about personal circumstances
Applying for personal circumstances
How do I apply?
What supporting evidence is required?
- Read the list of acceptable supporting evidence included in the personal circumstances guidance notes. This also shows circumstances that are not likely to be accepted.
- Please note that, for PGRs, self-certification is only available for an extension of up to five working days (this means Monday to Friday) and only if other appropriate evidence is not available. This is different from self-certification for exams or coursework on taught programmes and is more like self-certification of sickness used in a workplace environment.
- For all other applications you must supply appropriate evidence. If you do not your application will be rejected.
What is a progress milestone extension?
- A milestone extension gives you up to a maximum of 28 days to catch up with your work and submit, or to postpone your progression exam viva or progress review meeting by up to 28 days, to allow you to resolve your circumstances. It is not a reasonable adjustment and is different from a complete suspension because you are allowed to carry on working on your research.
- If your work rate has been affected by your circumstances i.e. your progress has been slower or you have not been able to work to your full capacity, and you can provide valid evidence to support this, then this may be the best option for you.
- Your overall registration completion date will not be extended and neither will your subsequent milestones in later stages.
- Your fees will still be payable because you are still working, accessing supervision and other resources. Any bursary or funding will still be paid, but will not be extended.
- You can only apply for this extension once per stage of your registration. This is because the extra time will in effect be taken from the time available for your next stage. The University considers that anything more than a month would be likely to have a detrimental impact on your later progress and might ultimately impact upon your ability to complete your project on time.
- If you are an international PGR who is subject to Tier 4 visa requirements you must ensure that you remain compliant with the University’s attendance and engagement monitoring requirements.
- Before applying for this support you need to consider carefully whether your situation will be resolved within 28 days. If your circumstances are serious or will have a longer term impact then a suspension may be more appropriate.
- You are advised to discuss your application with your Director of Studies (DoS) before submitting and your DoS must confirm sign to say that they support your application. You must provide supporting evidence with your application.
What is a suspension of registration?
- A suspension is a complete break from your studies because your circumstances mean you are unable to work actively on your research at all. It is a time out of one month or more and up to 12 months. Your registration completion date and any progress milestone dates along the way are moved on by the length of your suspension.
- It is not an opportunity to catch up on work if you have fallen behind.
- A suspension is not a reasonable adjustment and is different to a milestone extension.
- During a suspension you must not work actively on your research and this includes writing up, using the library, labs or other resources. You will not be entitled to any active supervision beyond that needed to ensure that your Director of Studies remains in pastoral contact with you – ie contacting you to see how you are.
- You can continue to access some Wellbeing Service support services, but will not be able to access mentoring support activities.
- Because you are not using resources or supervision your fees will be suspended but it is important to note that so too will any bursary funding. This can result in your funding running out before your revised registration completion date and you will be financially liable for any shortfall in fees.
- If you are in receipt of UK Research Councils funding your funder will need to be informed of your suspension by the Graduate School or RCUK project co-ordinator.
- Before applying for a suspension you need to think carefully whether this is the best way to deal with your particular situation. For example, if what you really want is to catch up with work that you have been unable to complete because of your circumstances and you can be confident of getting this done within a month, then a progress deadline extension may be better for you.
- You are strongly advised to discuss your application with your DoS before submitting. Your DoS must confirm that they support your application.
- Tier 4 visa PGRs who want to apply for a suspension of more than 2 weeks must also get authorised absence approval before going on suspension; You should seek advice from an Information Point.
- Note; only in exceptional cases will the FRDC approve contiguous suspension applications ie repeat applications, one to run straight on from the other.
When should I submit my application for personal circumstances?
- You should submit your application as soon as you know that you are going to need to, please read the PGR personal circumstances guidance notes for more information.
- It is not usually possible to submit an application for a milestone extension or a suspension of registration retrospectively (ie after the event).
- If you are submitting personal circumstances about a progression exam viva or a progress review meeting which is just about to take place (eg within four days including weekends) you must get in touch with your DoS and the Graduate School as soon as possible by phone or email. This is so that examiners/reviewers can be notified and alternative arrangements put in place.
- If you need to submit personal circumstances during the final assessment period you must follow the procedures in the personal circumstances guidance note about contacting the Graduate School urgently.
I am in the final assessment period (having submitted my thesis) and have personal circumstances. What do I do?
- Please note you are expected to make every effort to attend the viva on the date arranged and to plan ahead for most common eventualities e.g. normal childcare or care of other dependants, and we encourage you to think about what alternative arrangements you might need to put in place if a dependent is ill.
- Final assessment viva voce examinations will be postponed at short notice only in the most extreme circumstances.
- If your viva is more than a week away, you should contact your DoS and the Graduate School Postgraduate Research Assessment Team as soon as possible by phone or email for further guidance.
- If your final assessment viva voce is about to take place (eg within four days including weekends) you must contact your DoS and the Graduate School Postgraduate Research Assessment Team immediately, without fail.
- If you cannot get through to the Assessment Team by telephone because the office is closed, then you must send an email to Research.email@example.com with ‘Urgent, final viva personal circumstances’ in the heading.
- You must then telephone as soon as the office re-opens (Office hours: Monday – Friday 09:00 – 16:00). This is so that examiners can be contacted urgently, especially if they are external to the University and travelling long distance eg flying in from abroad. The Assessment Team will provide you with guidance about what to do next.
I was granted a progress milestone extension, but my circumstances are more serious than I thought at first and I can’t work on my research at all. What should I do?
- If having been granted a milestone extension and your circumstances then worsen or turn out to be much more serious than you first thought meaning that you are unable to work on your research at all, you should speak to your Director of Studies as soon as you realise and then apply for a suspension of your registration using the PGR personal circumstances form, together with supporting evidence. Your evidence will need to show why you can’t work at all.
- This is so that your registration is put on hold while you get better or resolve your circumstances. If you continue with the milestone extension the Graduate School will assume that you are working and you will be eating into the time available for the next stage of your studies. It is not normally possible to permit a suspension retrospectively.
Late personal circumstances – I was affected by personal circumstances but I did not apply at the time, am I too late?
How will I find out the outcome of my application for personal circumstances?
I don’t think a suspension or a milestone extension is what I need – what help can I access?
- If you do not think a suspension or a milestone extension will provide you with the support you need there may be other ways in which the University can support you so that you can continue with your research. For example, if you have a disability or an ongoing health or other condition, or are a primary carer for someone who has, it may be possible to make ‘reasonable adjustments’ to your registration.
- In order to access this support you should disclose your situation to the University as soon as possible, by contacting the Graduate School or Disability Service for guidance. You should also read the section later on in this chapter of the handbook about reasonable adjustments. If you are contacting Disability Service please ensure that you let them know you are a PGR.
- It is not normally possible to change the outcome decision of a progression examination, progress review or final assessment viva voce on the basis of reasonable adjustment needs disclosed retrospectively after your viva or review.
Additional guidance for international Tier 4 visa PGRs
Applying for a leave of absence if you are an international Tier 4 visa PGR
Approval for an authorised absence:
- Situations can sometimes arise that require some international PGRs to be absent from UWE Bristol: for example, a family emergency in your home country, a period of sickness which requires time away from studies to recover, or time required to undertake data collection/research for a dissertation or thesis.
- Approval must be obtained in advance for any authorised absence from UWE Bristol’s Visa Support Team and PGRs should discuss this in advance of taking any leave. Approval is given on a case-by-case basis and must have support from an academic member of staff such as the Director of Studies. A PGR may be able to receive an authorised absence for up to 60 days but this cannot be granted in all cases.
- An authorised absence can only be considered if the PGR will not require a visa extension as a result of taking time out from their studies.
- Information about how to obtain an authorised absence.
Other sources of help and guidance for international PGRs
Student Welfare Services department
The Students’ Union may be able to help with practical and general welfare questions. There is no shame in asking for help and once we know you are experiencing difficulties we will try to help you sort things out.
International PGRs can also access support from the Wellbeing Service.
Other frequently asked questions about personal circumstances
What if I am taken ill during my progression exam viva, or a progress review meeting or my final assessment viva?
- Your examiners or reviewers, or the Independent Chair (final assessment viva), will offer you a short break to give you a chance to take medication, visit the bathroom, have a glass of water etc, and if you are able to, your viva/review can resume. They may also contact the Graduate School for advice;
- Breaks of this kind will be noted on the examiners’/reviewer’s report form, especially in situations where the examiners/reviewers felt that your performance was adversely affected;
- If you manage to complete your viva but feel that your overall performance has been significantly and detrimentally affected you should contact the Graduate School for advice about what to do next. If this happened during your final assessment viva you should contact the Graduate School Postgraduate Research Assessment Team. You will normally be asked to submit personal circumstances to the FRDC or RDAB explaining how you were affected.
- If you are too ill to continue and the examiners determine that the viva is not sufficiently complete, the viva/meeting will be halted and the examiners/reviewers will contact the Graduate School for further advice. Your viva may be re-arranged for another date as soon as possible after you are better.
- Note, nervousness and anxiety is normal during a viva and will not normally be sufficient reason for halting or postponing the examination, but you may be offered a short break during the viva to collect yourself. If you are aware that you suffer from serious anxiety that is a recognised and ongoing health condition for which you have supporting evidence you should contact the Graduate School at least six weeks prior to your viva so that reasonable adjustments can be discussed.
Can I use self-certification for an illness affecting my submission or viva?
- Yes you can, but only if you are applying for a five day extension to your submission deadline, or if you are taken ill immediately prior to your viva, and you cannot obtain other appropriate supporting evidence eg if you contract a highly contagious illness and you have been advised by your doctor to stay at home and not visit the doctor’s surgery.
I need reasonable adjustments to my viva arrangements due to my disability, ongoing health condition or specific learning difficulty, what should I do?
- If these have not already been agreed during a previous support needs meeting, you should get in touch with the Graduate School as soon as possible, normally no later than six weeks before your expected viva date so that arrangements can be discussed.
- If your needs have changed since reasonable adjustments were first agreed you should contact the Graduate School or Disability Service so that they can be reviewed.
I am having difficulty meeting my progress milestone submission deadline. I already have reasonable adjustments in place, can I also apply for personal circumstances to extend a milestone deadline or to suspend my registration?
- You will not normally be able to apply for personal circumstances on these grounds unless there is an unexpected and sudden worsening/deterioration in your condition prior to your submission deadline or viva and you can provide appropriate evidence to support this. In such cases you may be granted a milestone extension or your viva may be postponed.
- You can also apply for personal circumstances if your situation is not related to your ongoing condition.
- If a sudden deterioration in your condition means that you are likely to be affected for longer than 28 days (the milestone extension maximum) you may still be able to apply for a suspension of your registration where you can provide appropriate evidence to support this. However a suspension of registration is not in itself a reasonable adjustment.
- If your needs have changed since the reasonable adjustments were agreed you should contact the Graduate School or your Disability Services advisor to discuss whether the reasonable adjustments are still appropriate or need to be reviewed.
- Please see also part 7c below Reasonable Adjustments.
I am feeling very anxious and stressed about my progression examination/final viva – who can help me?
- It is normal to feel some anxiety about exams. Many PGRs find the viva voce and preparation for it a challenge.
- While stress is not an illness, excessive stress if not recognised and addressed can lead to serious illness such as depression. If stress is affecting your ability to work and prepare for your progression exam or final viva you should speak to your Director of Studies in the first instance to discuss strategies for preparing for the viva.
- If you are approaching the final assessment period then you may find a mock viva useful. Speak to your Director of Studies about arranging this. Remember, however, that there is no guarantee that the questions you are asked in the mock will come up in the real viva.
- There are also sessions about the progression exam and final assessment which you can attend during your registration as part of the Graduate School’s programme of PGR Skills Development Workshops.
- If you have already submitted for final assessment and are getting ready for your viva the Graduate School Skills Development Team have sets of viva preparation cards which you can borrow to help your preparations.
- You can also find advice about managing your stress levels on the University student health and wellbeing web pages, as well as a link to the University Wellbeing Service who can provide 1:1 help and support. You can also drop into the Graduate School Office in room 3E37 for general advice and guidance and a friendly ear.
Part 7b Parental Leave for postgraduate researchers
- All PGRs are entitled to 12 months maternity leave. The PGR can apply for this via the normal suspension procedure (Personal Circumstances) and can be given up to 1 year suspension from their registration;
- Paternity leave is 2 weeks for all PGRs regardless of how they are funded, and any requests must also be sent to the Graduate School via email. A two week extension to the next progress review submission deadline will be permitted, but no extension will be made to the maximum registration end date;
- There is no minimum timeframe for a PGR to become eligible for parental leave, so it can be requested at any point during the PGR’s registration;
- Supervisory approval is needed for all parental leave requests;
- The PGR has the option to return from their parental leave early, but in the case of maternity leave, we would not advise returning to study within 2 weeks of the baby’s birth;
- The PGR and supervisory team should keep in touch at an agreed frequency;
- The PGR should notify their supervisory team and the Graduate School of their return date;
- International PGRs making an application for parental leave must also contact the PBS team at firstname.lastname@example.org for advice as it may impact their visa.
- Parental leave pay: The Graduate School policy for
maternity pay is as follows:
- Self-funded PGRs receive no maternity pay from UWE;
- Sponsored PGRs – receive no maternity pay from UWE and should make arrangements to contact their sponsor about their intended leave period and any possible funding;
- Research Council-funded PGRs – as per Research Council guidance;
- UWE Bursary/scholarship PGRs – full bursary to be paid for up to 6 months, with the option of taking a further 6 months unpaid.
Note: While on paternity leave PGRs are not entitled to access resources such as the library, or to supervision other than that required to maintain pastoral contact. This is the case for all suspensions of registration.
Part 7c Reasonable Adjustments for postgraduate researchers
PGR7.5 Regulations about reasonable adjustments
- PGR7.5.1R The Graduate School in collaboration with other professional and specialist services will ensure that there are confidential opportunities for PGRs to disclose disabilities, health or other ongoing conditions, or specific learning difficulties (including dyslexia) for which additional support and/or reasonable adjustment may be required.
- PGR7.5.2R The Graduate School in collaboration with other specialist services will ensure that mechanisms are in place for PGRs with a documented disability, health or other ongoing condition, or specific learning difficulty to access additional support and/or reasonable adjustments.
PGR7.6 Reasonable adjustments in viva voce examinations, progress review and examination of taught modules
- PGR7.6.1R [E18.1R] Where appropriate, PGRs may receive extra time or other exam adjustments. In the case of viva voce examinations and progress review these adjustments can be varied and wide ranging and must be discussed and agreed individually with the Graduate School in advance.
Further information and guidance
Applicants and newly registered PGRs
- The University encourages all applicants to disclose any disability and support needs they might have. Without this information we cannot offer you the appropriate information and support, eg about Disabled Students Allowance (DSA), viva voce examination adjustments, 1:1 mentoring support, etc.
- Successful applicants for a postgraduate research degree award who disclose that they have a disability, ongoing health condition or specific learning difficulty will be sent a PGR disabilities questionnaire for completion and offered a meeting with a disability adviser and an officer from the Graduate School to determine what support they need during their doctoral programme.
- There are several confidential opportunities during the application and admissions process for prospective PGRs to disclose a disability.
- If as a current PGR you have a disability, ongoing health condition or specific learning difficulty that you have not previously disclosed and you need support to help you undertake your research, or reasonable adjustments for a PGR progress milestone or other assessment, you can contact the Graduate School or make an appointment with a disability adviser in Disability Services. If you contact the Disability Service please ensure that you let them know you are a PGR.
- To find out what type of support is offered by the University please go to the Disability Services web pages.
- In addition, you may need support or reasonable adjustments specific to your PGR status, eg adjustments for viva voce examinations. You should contact the Graduate School about this.
- We understand that you may be concerned about disclosing information about yourself or your condition. Please be assured that all information you provide is confidential and is shared only with those directly involved in your support arrangements with your consent. If we are fully aware of your needs we will be better equipped to ensure you are supported.
Putting support in place
- Once you have disclosed a disability, ongoing health condition or specific learning difficulty the Graduate School will normally invite you to a PGR support needs meeting which will be attended by a disability adviser, a Graduate School officer and usually your Director of Studies.
- The purpose of this meeting will be to discuss your support needs specific to postgraduate research study. This can include support in preparing for progress milestones and reasonable adjustments for the progression examination, progress review meetings and where appropriate, the final assessment period and completing your thesis.
- It is useful to have your Director of Studies present at this meeting as they will have the most regular contact with you in your day-to-day research life. However, if you would prefer that they did not attend, we will identify other ways of informing them about your support needs which you are comfortable with during that meeting.
- The disability adviser will also be able to provide general advice about disability support and reasonable adjustments if you have not already had a meeting with them. This can include advice about making an application for Disabled Student’s Allowance (DSA) if you do not already receive this, and the kinds of support that DSA can be used to fund.
Types of PGR support available as reasonable adjustments
The Graduate School will try to tailor support to your specific needs. Reasonable adjustments can include but are not limited to:
- Accessibility adjustments for PGR Research Development Workshops, forums and UWE Bristol Summer residential.
- Preparing for a viva: an initial indication of the likely range of questions/topics which the examiner will wish to discuss. But you should be aware that there is no guarantee that the viva will not explore other aspects or areas of your research - you should prepare for every eventuality.
- Adjustments to a viva voce room eg accessibility, furniture, lighting, proximity to a bathroom, etc.
- Adjustments to the way in which the viva is conducted eg: 1) an electronic version of your thesis/work on your laptop/iPad/tablet for your reference during the exam; 2) scheduled breaks during the viva; 3) examiner questioning style eg short single clause questions, avoiding multiple clause questions.
Adjustment to mode of registration for PGRs with reasonable adjustments
Sometimes it is possible to consider changes to your mode of registration as part of reasonable adjustments and these can include:
- Switching from full-time to part-time study is available to most PGRs at any time as long as funding arrangements or research council requirements permit. This provides 18 months between progress milestones as opposed to 12 months and an adjustment to your registration end date. However, you should note that a part-time mode of study is not available to PGRs who are subject to Tier 4 visa requirements.
- Switching to a more flexible version of part-time study with more time between progress milestones to enable you to continue to work through your project at a pace that suits you. We call this ‘part-time stretched’ and typically it might provide up to a 24 month gap between progress milestones.
Things to bear in mind:
- This flexible part-time registration model is normally only available once you have passed the progression examination as this will provide evidence that the research project itself is viable for completion as a doctoral award. Part-time stretched will lengthen your overall registration period and therefore the level of flexibility that we can offer may be constrained where studentships are being funded by external bodies or industrial partnerships.
- You should also be aware that switching to part-time or part-time stretched may make your overall registration period very long indeed and you should consider the impact of such a long term commitment on your physical health and your wellbeing.
- While adjustments of this kind this will not increase your overall fees, if you are a self-supporting PGR you will also need to think carefully about the financial impact on your domestic situation/living costs.
Part 7d - Wellbeing, other resources and sources of help for PGRs
- Staying healthy both physically and mentally during your research studies will help you to enhance productivity, reduce sickness and avoid unnecessary absences from your studies. Section 7a of this part of the handbook outlines what to do if you do become ill and cannot work on your research or need more time to meet a progress milestone submission deadline.
- The Graduate School in conjunction with the Wellbeing Service run sessions about staying healthy during your research degree as part of the Research Skills Development Workshop series. At the moment these run twice per year, check the website for further details and dates.
- You can also obtain help, support and advice if you are feeling stressed, anxious, depressed or have another ongoing mental health condition in your day-to-day life at UWE Bristol, but do not need or want to suspend your registration or apply for personal circumstances. This is available for all students of the University including PGRs from the University’s Wellbeing Service.
The Wellbeing Service can provide 1:1 counselling and mentoring and mental health support, and also run a range of workshops on various topics including emotional resilience and mindfulness. The service is based in 2FC050 (Felixstowe Court) at Frenchay. Further details are available on the Wellbeing webpages.
Talking to someone – informal drop-in sessions
The Wellbeing Service also holds informal drop in sessions at the Farmhouse, Frenchay, if you want to talk to someone in person about non-urgent issues. From September 2019 these will be held at 2pm – 4pm on Monday – Friday in term-time. Visit their website for more information about current sessions.
Urgent concerns about mental health and wellbeing
The Wellbeing Service is not a crisis service. If you feel that you or someone you know is in crisis, please contact one of the external providers below: ·
If there is an immediate emergency, please call 999.
Urgent concerns – other sources of support and talking to someone outside office hours
There are a number of options available if you need support for less urgent issues or outside office hours: ·
- Kooth Student is an online counselling service available to students
- Crisis Textline – the Students Union at UWE and UWE Bristol, in partnership with Crisis Textline, have launched a crisis support text line for students. This is a 24/7 textline offering crisis support to UWE students across the UK – text ‘UWE’ to 85258. Texts are answered by trained volunteers with support from experienced clinical supervisors. ·
- NHS 111 – the NHS 111 Service is free to call on mobiles and landlines. Dial 111 to speak a trained adviser, who will assess you and direct you to the best medical option. ·
- Your local GP
Advice for staff who have concerns about a PGR’s health or wellbeing
The Wellbeing Service is a confidential service and is unable to discuss any information about whether a student is accessing the service unless they have the student’s consent. Any DoS/supervisor or other member of staff who has an urgent concern about a PGR can speak to the Duty Wellbeing Practitioner during standard office hours by calling + 44 (0) 117 32 86268 for general advice and to pass on their concerns. The Wellbeing Service has also produced an advice for staff supporting students guidance document as a downloadable pdf.