RefWorks Frequently Asked Questions

These FAQs will help you with the most common problems you may encounter when using RefWorks/Write N'Cite.

I am using RefWorks for creating my bibliography but there is always something wrong with the bibliography

There are many reasons why your references might not be correct when using RefWorks/Write-N-Cite. Please refer to the other questions listed in this section. If you cannot find any answer, contact us. In order to avoid problems, you MUST always make sure that your bibliography does meet the standards. Our guides to referencing will help you to check this. If in doubt, ask your tutor.

Some/all of the references don't look right

Most of the references are imported from databases records. These records might have been indexed inaccurately. Therefore, always check your references and correct any misspelling or any other mistakes before producing a bibliography. If you spot any recurrent mistakes from a specific database, please do let us know.

References are downloaded incorrectly. What can I do?

Refer back to the database and check if the information provided in the record on the database is identical or differs from the exported reference on your RefWorks account. If they are identical but contain some mistake please refer to the previous question. If they are different (for example, you have selected a Conference Proceeding paper on the database and RefWorks classifies it a book), then the problem might lie with RefWorks and the filter they use for exporting references from this specific database. In that case, please report the problem to us.

Can I access my RefWorks account once I have left UWE?


Your alumni status allows you free lifetime access to your references for as long as UWE has a subscription to RefWorks. For details on how to access the Alumni Area of RefWorks please  Ask a Librarian, with 24/7 live chat.


If you are retiring from UWE you will get free lifetime access to your references for as long as UWE has a subscription to RefWorks. If you are leaving UWE to work for another employer, you will lose access to your RefWorks account. However, you can create a backup copy of your references before you leave which you can then upload to any subsequent reference management software that you use.

How do I export from the UWE Research Repository to RefWorks?

Where it says "export x records as" click on the drop down arrow and choose "RefWorks Upload".

Wait for the export to run and you should see a different screen with the relevant items listed. Click the "Upload to RefWorks" button at the bottom of this screen.

A screen will now appear in RefWorks saying the items are being imported. When it has completed, the references will be added to your Last Imported Folder.

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