Database service interruptions

This page lists known problems and scheduled maintenance likely to affect access for more than an hour.

Passport maintenance

Euromonitor need to carry out maintenance on authentication to Passport. You may encounter intermittent login errors from Friday 18 October 2019 at 12:00 to Saturday 19 October 2019 at 17:00. If you are unable to login during this period, please try again after 20 minutes, as this is an intermittent problem.

VLE e-book upgrade

The library's main e-book supplier, VLeBooks, will be upgrading its online e-book reader over the summer. The new reader will have more functionality such as highlighting and advanced note taking options. It is also designed to be more user-friendly for readers with disabilities.

During the changeover, all notes on VLE e-books will be lost. If you have notes you want to keep, you can take the following steps:

  1. Go to the book with notes and open it in Read Online mode.
  2. Press the Notes button in the top right, then press Export.
  3. Save the file that downloads.

It is also possible that Bookshelves on the VLeBooks website will be reset in the upgrade process. We recommend making a note of any titles you wish to re-add to shelves in the new reader.

This must be done by Friday 12 July 2019.

We are happy to answer any questions or provide further guidance.

LexisLibrary - problem with news and international content

Certain types of material on the LexisLibrary database are currently not accessible off campus, or via Library Search.

The content affected includes LexisLibrary's news and international legal sources. Other types of material (UK legal sources) can be accessed through the usual routes, including via Library Search, both on and off campus.

To access the affected news and international material on campus only, please use the following link to LexisLibrary:


Off-campus access to the affected content is currently not available.

ScienceDirect - problem downloading PDFs

Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As...' button while viewing an article online.

A workaround is to right-click the PDF link and select 'Save target as...'

Alternatively, using any other web browser should avoid the problem.

Saving a PDF via the right mouse button context menu

Social Work Toolkit - some functions will be unavailable

Due to a platform upgrade, users will be unable to save searches, create any journal or bookmark entries on the Toolkit between Monday 15 April and Tuesday 30 April. Please also note that previous saved searches will not be transferred to the new site.

Library service interruptions

For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.

Further help

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