Database service interruptions

This page lists known problems and scheduled maintenance likely to affect access for more than an hour.

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.

Resources failing to authenticate on Staff laptops when off-campus

We are aware that Staff are experiencing issues when trying to access online resources from home using their Staff laptops.
 
This is due to an issue with the EZproxy online authentication system. There is a workaround available:
- The first time you open the link to the resource you will find you have not been properly authenticated. Close this browser tab, whilst keeping your browser session open.
- Click the resource link again and this time you should be authenticated and able to access the resource.

LexisLibrary - problem with news and international content

Certain types of material on the LexisLibrary database are currently not accessible via Library Search.

The content affected includes LexisLibrary's news and international legal sources. Other types of material (UK legal sources) can be accessed through the usual routes, including via Library Search, both on and off campus.

LexisLibrary

Guest access to databases

17 December 2019 update: Guest access to databases is currently unavailable due to ongoing technical issues. We are working to restore access as soon as possible

ScienceDirect - problem downloading PDFs

Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As...' button while viewing an article online.

A workaround is to right-click the PDF link and select 'Save target as...'

Alternatively, using any other web browser should avoid the problem.

Saving a PDF via the right mouse button context menu

Library Search

Users of Internet Explorer and Microsoft Edge may experience slow response times when using Library Search causing a delay between typing and letters appearing in the search box.

This problem can be avoided by using an alternative internet browser such as Google Chrome or Firefox.

Library service interruptions

For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.

Further help

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