Database service interruptions

This page lists known problems and scheduled maintenance likely to affect access for more than an hour.

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.

Change in access to Library resources

We've made changes to how online library resources (databases, e-journals, e-books) are accessed, by updating our authentication systems. This process started on Monday 22 June at 16:30. We expected minor disruptions when connecting to library resources whilst we manage the transition.

Most resources have now migrated successfully and retained personalisation features for users. However, there are a handful of resources that are not connecting properly, due to non-standardised approaches used for personal attributes. Currently, the affected resources are:

  • Lexis Nexis (PSL, Lexis Library)
  • Thomson Reuters (Westlaw, Lawtel, Practical Law)
  • Bureau Van Dyjk (FAME, OSIRIS)

We are working with the respective suppliers to address these issues as a matter of urgency. In the short term, we will be switching over to EZproxy for the LexisNexis resources to ensure connectivity is retained. Please bear with us as we work to resolve these issues for our staff and students

Please contact us if you have any trouble accessing resources during this period.

XpertHR

Please be aware that XpertHR is currently unavailable.  We are working with the supplier to restore access. Please contact us for further advice.

Resources failing to authenticate on Staff laptops when off-campus

We are aware that Staff are experiencing issues when trying to access online resources from home using their Staff laptops.
 
This is due to an issue with the EZproxy online authentication system. There is a workaround available:
- The first time you open the link to the resource you will find you have not been properly authenticated. Close this browser tab, whilst keeping your browser session open.
- Click the resource link again and this time you should be authenticated and able to access the resource.

Guest access to databases

17 December 2019 update: Guest access to databases is currently unavailable due to ongoing technical issues. We are working to restore access as soon as possible

ScienceDirect - problem downloading PDFs

Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As...' button while viewing an article online.

A workaround is to right-click the PDF link and select 'Save target as...'

Alternatively, using any other web browser should avoid the problem.

Saving a PDF via the right mouse button context menu

Library Search

Users of Internet Explorer and Microsoft Edge may experience slow response times when using Library Search causing a delay between typing and letters appearing in the search box.

This problem can be avoided by using an alternative internet browser such as Google Chrome or Firefox.

Library service interruptions

For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.

Further help

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