COVID-19 (coronavirus) update for library users

Information and advice for library users studying or working remotely during COVID-19. You will find information below about which services are available online and which are not currently running.

Library buildings

All of our library buildings remain closed at this time.

Borrowing and returning books

The following services are currently suspended as all University buildings are closed:

  • Borrowing physical items
  • Book recalls
  • Returning items
  • Requests for items be put aside, posted, or photocopied

Please return any library books once our libraries reopen. We will waive any resulting fines for late return.

We will implement a range of options to support you to return your items once we are able to do so. These will include freepost for non-returning students and outside drop-off locations. We will share details of these arrangements soon.

If you are still concerned about returning your items, please contact us.

Inter-Library Loans

Whilst our libraries are currently closed, our Inter-Library Loan Service is still operating, however we are currently unable to provide print material.

New requests

Please still submit an inter-library loan request and we will contact you if it is not possible to fulfil it. Please note the fulfilment times for articles may increase, as the British Library is currently prioritising National Health Service provision.


We are currently unable to accept any inter-library loan print book returns. We will be waiving any fines associated with this and renewing books where possible. Please return any overdue inter-library loan books once our libraries reopen.

If you have any queries please contact the inter-library loans team.

Library enquiries

Ask a Librarian

Get in touch with us is by using 'Ask a Librarian', our virtual enquiries service, via live chat or email. Please check if your question is answered below, and if not, do get in touch if you need any support:

Contact us

One-to-one appointments

Check Infohub to book a one-to-one appointment on topics such as reading, writing and referencing, literature reviews and critical writing. Find out more about one-to-one appointments.

If no appointment slots are available, contact us through Ask a Librarian (see above) to discuss your needs.

Accessing our resources remotely

A large number of library resources are available online.


We've created guides to help you with using e-books and databases: Help with using e-resources.

Which resources are available?

Additional access to digital content

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period.

Find out more about additional access to digital content during COVID-19.

Disabled users

Here are some specific resources to help disabled users working off-campus: 

Please contact us if you need any further support with accessing reading for your course.

Study skills advice and support

We have produced and made available online and interactive resources covering the skills that you need to be successful in your assignments:

Additional resources

  • Exam papers - View past exam papers to help you prepare. Even if the format is different, it still gives you an idea of the type of content that is typically tested.
  • LinkedIn Learning - Access thousands of online training videos in software, design and business. LinkedIn Learning is a vast library of high quality, current, and engaging video tutorials. Perfect for developing the skills you need during your studies, for future employment and even your hobbies. If you’re a staff member, you’ll find training courses about business software and tools that you might have recently needed to adopt due to home working.

Service status updates

External users

We are currently closed to external users. If you need to return a book, please see our guidance above on returning books.

We do not currently have the capacity to accept new applications to join the library.

Laptop loans

If you were unable to return a laptop before we closed, please contact us.

Peer Assisted Learning (PAL)

If you have PAL in your timetable, this peer-to-peer support has not been suspended and is moving online. You still have the opportunity to contact your PAL leader via email to seek support – whether that is questions about course content, assignments, study skills or just simply navigating your new online environment. Some PAL leaders are also looking to facilitate virtual PAL sessions via Blackboard Collaborate from next week until the Easter break.

If you have any questions about PAL or need a reminder about your PAL leader’s contact details, you can email the PAL team.

PrintWorks Shop

The PrintWorks Shop is now closed.

Post boxes and post offices

As the PrintWorks Shop is closed, the Post Office is no longer running. Here are some nearby alternatives:

  • Post Box at the Student Union Shop in F Block – this will be emptied by Logistics staff daily while still in operation.
  • Post Box off-site near the East Gatehouse as the road bears round to the Ring Road A4174.

For any items too large to go into a Post Box, please use the nearby Post Offices at the locations below or find others on the Royal Mail website: services near you

  • Cheswick Village (0.6 miles): Unit 4 The Square, Long Down Avenue, Cheswick Village, Bristol BS16 1GU
  • Beech Hill (0.9 miles): 1-3 Frome Valley Road, Fishponds, Bristol BS16 1HD
  • Filton Avenue (1 mile): 538-540 Filton Avenue, Filton, Bristol BS7 0QG

Updates for academic staff

Copyright guidance for teaching staff during COVID-19

We've published some copyright guidance for teaching staff during COVID-19 about preparing learning materials for remote teaching.

Digitisation service

Whilst our libraries are currently closed, our Digitisation Service is still operating, however at a reduced level.

Please submit a digitisation request (via your reading list or the online form) and we will contact you if it is not possible to fulfil it.

Library support

Academic staff can contact their Subject Librarians to discuss:

  • delivery of online teaching for study skills
  • assistance in putting together a bespoke package of the extensive online content available through the study skills pages
  • designing assessments in line with the digital resources available for students to use.

Support from IT Services

Please visit the IT Services homepage for more information that will help you to study remotely. This includes software to download for use at home. For example, Adobe have made the full Creative Cloud available to students for free until the end of May.

IT Services

You may also need: IT Services Status Hub

Useful links


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