Information on disruption to library services due to COVID-19, and advice for library users studying or working remotely.
Please read the main University guidance pages on COVID-19.
Last updated: Tuesday 31 March 10:40
All of our library buildings are now closed until further notice. You will find information below about which services are available online and which are not currently running.
Ask a Librarian
Get in touch with us is by using 'Ask a Librarian', our virtual enquiries service, via live chat or email. Please check if your question is answered below, and if not, do get in touch if you need any support:
Check Infohub to book a one-to-one appointment on topics such as reading, writing and referencing, literature reviews and critical writing.
If no appointment slots are available, contact us through Ask a Librarian (see above) to discuss your needs.
Accessing our resources remotely
A large number of library resources are available online.
We've created guides to help you with using e-books and databases: Help with using e-resources.
Which resources are available?
- Use Library Search on the library website homepage to access e-books and journal articles.
- Browse databases by subject or from the A-Z list. View known database service interruptions.
- E-journals can be browsed by title or subject.
- Your Subject Librarians have curated specialist resources for your subject.
- Our A-Z list of resources should cover anything else: Search for things A-Z, or use the Google site search in the top-right search box within your browser window (desktop computer), or by using the magnifying glass icon at the top of the page on mobile.
A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.
Here are some specific resources to help disabled users working off-campus:
- Find out how to adjust the settings from an e-book provider to make it more accessible: e-book accessibility guidance
- Our Assistive Technology workbook details free and low-cost assistive software to help your studies.
- Create your own alternative formats - use the online tool to convert short documents into a more accessible format (including MP3 audio, DAISY, DAISY Math, Braille, and e-books.
Please contact us if you need any further support with accessing reading for your course.
Study skills advice and support
We have produced and made available online and interactive resources covering the skills that you need to be successful in your assignments:
'How to' online workbooks - As an alternative to attending our study skills workshops, you can also use our 'How to...' workbooks, which are closely aligned with the workshop sessions. You'll find similar exercises in them, but different examples.
- Study skills online tutorials - Access online library workbooks to improve your study skills, including reading and note taking, writing, critical thinking, presentation skills and time management. You will also find a series of reading lists which list additional books, training videos and other resources that will enable you to develop your skills further.
- You may also find our guide to Studying with Event Capture useful if your lecturers are teaching online.
- You can also book a one-to-one appointment for help with study skills.
- Exam papers - View past exam papers to help you prepare. Even if the format is different, it still gives you an idea of the type of content that is typically tested.
- LinkedIn Learning - Access thousands of online training videos in software, design and business. LinkedIn Learning is a vast library of high quality, current, and engaging video tutorials. Perfect for developing the skills you need during your studies, for future employment and even your hobbies. If you’re a staff member, you’ll find training courses about business software and tools that you might have recently needed to adopt due to home working.
Service status updates
Borrowing and returning books
The following services are currently suspended as our buildings are closed:
- Borrowing physical items
- Book recalls
- Returning items
- Requests for items be put aside, posted, or photocopied
Please return any library books once our libraries reopen. We will waive any resulting fines for late return. If you have any questions, please contact us.
Whilst our libraries are currently closed, our Inter-Library Loan Service is still operating, however we are currently unable to provide print material.
Please still submit an inter-library loan request and we will contact you if it is not possible to fulfil it. Please note the fulfilment times for articles may increase, as the British Library is currently prioritising National Health Service provision.
We are currently unable to accept any inter-library loan print book returns. We will be waiving any fines associated with this and renewing books where possible. Please return any overdue inter-library loan books once our libraries reopen.
If you have any queries please contact the inter-library loans team.
We are currently closed to external users. If you need to return a book, please see our guidance above on returning books.
We do not currently have the capacity to accept new applications to join the library.
Peer Assisted Learning (PAL)
If you have PAL in your timetable, this peer-to-peer support has not been suspended and is moving online. You still have the opportunity to contact your PAL leader via email to seek support – whether that is questions about course content, assignments, study skills or just simply navigating your new online environment. Some PAL leaders are also looking to facilitate virtual PAL sessions via Blackboard Collaborate from next week until the Easter break.
If you have any questions about PAL or need a reminder about your PAL leader’s contact details, you can email the PAL team.
The PrintWorks Shop is now closed.
Post boxes and post offices
As the PrintWorks Shop is closed, the Post Office is no longer running. Here are some nearby alternatives:
- Post Box at the Student Union Shop in F Block – this will be emptied by Logistics staff daily while still in operation.
- Post Box off-site near the East Gatehouse as the road bears round to the Ring Road A4174.
For any items too large to go into a Post Box, please use the nearby Post Offices at the locations below or find others on the Royal Mail website: services near you
- Cheswick Village (0.6 miles): Unit 4 The Square, Long Down Avenue, Cheswick Village, Bristol BS16 1GU
- Beech Hill (0.9 miles): 1-3 Frome Valley Road, Fishponds, Bristol BS16 1HD
- Filton Avenue (1 mile): 538-540 Filton Avenue, Filton, Bristol BS7 0QG
Updates for academic staff
Whilst our libraries are currently closed, our Digitisation Service is still operating, however at a reduced level.
Please submit a digitisation request (via your reading list or the online form) and we will contact you if it is not possible to fulfil it.
Academic staff can contact their Subject Librarians to discuss:
- delivery of online teaching for study skills
- assistance in putting together a bespoke package of the extensive online content available through the study skills pages
- designing assessments in line with the digital resources available for students to use.
Support from IT Services
Please visit the IT Services homepage for more information that will help you to study remotely. This includes software to download for use at home. For example, Adobe have made the full Creative Cloud available to students for free until the end of May.
You may also need: IT Services Status Hub