Printing at UWE

In response to a campaign led by students and driven by The Students’ Union, UWE Bristol has decided to make black and white printing free for a trial period. This pilot will run from September 2018 to February 2019. As long time champions of sustainability, we will be monitoring print usage closely to measure the environmental impact of this decision. At the end of the pilot, the SU and the University will decide whether free black and white printing will continue, so please think before you print!

This pilot will not affect the £15 Pharos credit – you will still receive this when you register for the 2018/19 academic year.

Frequently Asked Questions

How to print?

You can also view this information using our helpful Get Started with IT at UWE printing guide at:

https://www1.uwe.ac.uk/its/getstartedwithitatuwe.aspx

Credit your Pharos Account

You can credit you Pharos account through Pharos Online Payments.

Send your job to a print queue

This is an example of how to print from Word 2016.
  1. Within Word click File and then Print.

    Word 2016 Printing

  2. Choose the appropriate print queue:
    • 'BWprinting' for black and white.
    • 'COLOURprinting' for colour.
    • Faculties such as FET may also see plotter queues.
  3. Check the other options such as paper size, orientation, margins etc.

When you are sure everything is correct click Print.

Your print job will now be sent to the print queue.  It will not be printed until you login to a print station and release it.

Printing more than one page?

Send one page as a 'test print'.  If this page prints out incorrectly, check all of your settings and once you are happy send another 'test print'.  If you believe your print is failing due to a fault with the printer, visit the nearest IT Service Desk for assistance. 

Release your job from a print station

  1. Visit a print station that has the type of printer you need.
  2. Log on to the print release station and you will see a list of your print jobs.
  3. Click on the job you want to release and check the displayed cost is correct.
  4. Click Print. Your job will now be printed and the cost of the job will be deducted from your Pharos account.

Note: if you sent a colour print job and you log on to a black and white printer you will not see your job available to print.

What is my Pharos username and password?

Your Pharos username and password are the same as your UWE network username and password

How do I print double-sided?

Printing is single-sided by default. To find out how to print double-sided from various different applications, click here.
 

How long does my print job stay on the queue?

It will stay on the queue for 8 hours, or until you print it from a print release station.

What are the costs for Printing?

Single sided printing:

  • Black and white A4             FREE
  • Black and white A3             FREE
  • Colour A3 or A4                   15p per sheet

Double sided (duplex) printing:

  • Black and white A4 duplex           FREE
  • Colour A3 or A4 duplex                 30p per sheet

For example a four page colour A4 or A3 document printed single sided would print on four sheets of A4 or A3 and cost £1.20.

Please note:

Sending any print jobs that require colour content must be sent to the Colour Print Queue (COLOURprinting).

This queue will charge 15p per page by default, irrespective of the page content, i.e. mono text or colour text/ pictures.

Please consider this before committing to print, as we will not be able to refund for mono printing sent to the colour printer.

What to do if something goes wrong?

  • If your print job prints incorrectly, please visit an IT Service Desk, with your failed print job (if possible) as soon as possible - do not try to print again as your account may be charged again.  
  • If the printer is found to be at fault we will re-print your document at no extra charge.

    Important note: we can only re-print jobs; we cannot re-credit Pharos accounts.

Can I get refunds from my pharos account?

Refunds will only be given on request for students that have completed their studies or have withdrawn from the University. Terms and conditions

Large scale printing

Information on large scale printing across our campuses: Large scale printing

Additional information for FET students

Printing to Pharos from Linux

For guidance on how to print to Pharos from the FET Linux system, see the Linux Pharos Printing helpsheet.

Information on large scale printing for FET students: Large scale printing

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