MyAttendance Student FAQs

Why do I have to record my attendance?

For some students, like UKVI or NHS students, there is a requirement to attend timetabled teaching events.  The MyAttendance system will ensure that students who need to, can provide evidence of their attendance.  By rolling this out across the whole University, all UWE Bristol students are being given access to the same data.

MyAttendance will provide helpful information which will be used to support your wellbeing whilst you are studying with us.  The attendance information will be added to MyEngagement in the future which will provide a fuller picture of your engagement with your course and will allow us to identify students who might need additional support.

We understand that different people engage in different ways which is why we are adding attendance information in to MyEngagement alongside other UWE Bristol resources too; like how often you use the library or Blackboard. 

The addition of the MyAttendance data provides a more accurate view of your overall engagement with your course.  By having an eye on your engagement, we can reach out to you if necessary and offer support in a confidential and timely manner.

Is the university checking up on me?

The University is only gathering attendance information for the academic events that you are timetabled to attend.  Your location and attendance at non-academic events around campus won't be recorded through MyAttendance.

Though there are requirements on some students to attend teaching events (such a UKVI and NHS students), using MyAttendance is not about checking up on you but is one way we are seeking to proactively support your wellbeing whilst you are studying with us.  The MyAttendance data will help provide a more accurate view of your overall engagement with your course.  By having an eye on your engagement, we can reach out to you if necessary and offer support in a confidential and timely manner.

How do I record my attendance?

You can download the UWE Bristol MyAttendance app either through the GooglePlay or App Store on your phone.  Once you have installed and opened the app, you can log in using your usual UWE credentials.

There is a known issue currently with logging in to the system for the first time whilst connected to the Eduroam WiFi. If you log in, accept the terms and conditions, and an error page loads or the screen remains blank, hit the back button. You will then be asked to accept the terms and conditions for a second time and will automatically be logged in.

UWE logo

During your teaching event your lecturer will provide you with a unique 6-digit code which you can then input via the 'Attendance' check-in tile of the mobile app.  You will only be able to enter this code during the teaching session; you will not be able to enter it at any other time.  This means, for example, that if your timetable states that your lecture will start at 9am and finish at 10am, you will only be able to enter the 6-digit code from 9am until 10am, after 10am the check-in function will be closed.

When you enter the 6-digit code, MyAttendance will take a quick snapshot of the location of your device at that second.  MyAttendance will not record the device location at any other time.  This is to confirm that you were in the correct location for your timetabled event when you checked-in your attendance.

You can also check-in via MyAttendance  online via myattendance.uwe.ac.uk

Do I need to download the app?

We recommend that you download the app as it's the easiest, most convenient way to record your attendance but MyAttendance is also available online via myattendance.uwe.ac.uk

Are all students using the system?

Only some students will be asked to use the system at some point in March, April and May 2020.  This is because they are on programmes which have been selected to take part in a small pilot to get feedback from students who have been using the system.

From September 2020 all UWE students with timetabled teaching will be expected to use MyAttendance to record their attendance at teaching events.

The attendance data will be included in the MyEngagement system in the future and used to support the wellbeing of students.  Sometime low engagement with studies can be a sign that someone requires further support.  The engagement information is collected by the University to identify students whose engagement may have dropped and Student Support Advisers can then get in touch and see if there is anything we can do to help.  More information on how we use this information to support you is available on the MyEngagement FAQs web page.

I don't have a smartphone-how can I record my attendance?

MyAttendance is also available online via myattendance.uwe.ac.uk

If you are not able to log in via the URL above and there is no way for you to enter the code yourself, then you may request a manual check-in from your lecturer during the teaching session.

Please be aware that your lecturer will only be able to manually check you in to the session within the timeframe of the scheduled teaching event.  For example, if your timetable states that your lecture will start at 9am and finish at 10am, your lecturer will only be able to manually check you in within this hour.  They will not be able to do so before 9am or after 10am.

What if I forget my device or it runs out of battery?

If you have another device on you with internet access (such as a laptop) you can check-in online via myattendance.uwe.ac.uk

If you are not able to log in via the URL above and there is no way for you to enter the code yourself, then you may request a manual check-in from your lecturer during the teaching session.

Please be aware that your lecturer will only be able to manually check you in within the timeframe of the scheduled teaching event.  For example, if your timetable states that your lecture will start at 9am and finish at 10am, your lecturer will only be able to manually check you in within this hour.  They will not be able to do so before 9am or after 10am.

How will you know students entering the code are in the room?

When you enter the 6-digit code, MyAttendance will take a quick snapshot of your current location of your device at that second.  This is to confirm that you were in the correct location for your timetabled event when you checked-in your attendance.  MyAttendance will not record the device location at any other time. 

What if I don't have access to the internet?

If you don't have access to the internet you will still be able to enter the 6-digit code in to the MyAttendance app.  The app will then save this information and update your attendance record when it is next able to connect to the internet.

Can I see my attendance data?

Unfortunately, during the pilot, it won't be possible for you to see your attendance data however we are working to include this data in future with the MyEngagement system.

What data is being collected?

The MyAttendance system will include your timetable information so it will know which teaching sessions you are expected to attend.  It will then record every time you 'check-in' using the 6-digit code and it will use this to mark you as in attendance at that teaching session.  If you don't enter the one-time code, and you have not requested the lecturer to check you in, the system will record that you were absent from this session.

When you enter the 6-digit code MyAttendance will take a quick snapshot of your current location of your device at that second.  This is to confirm that you were in the correct location for your timetabled event when you checked-in your attendance.  MyAttendance will not record the device location at any other time.

What do I do if I can't attend a session?

If you are not able to attend a timetabled session, then you will show as having been absent for that session.  During the pilot there will be no penalties for being marked as absent at a session.

Do I have to use MyAttendance to record attendance at exams?

MyAttendance will not be used to record your attendance at exams.

What happens if I have a timetable clash?

If you have two events at the same time, then the event at which you attend and enter the code for will be recorded.  You will not be recorded as having attended a session unless you are present and enter the one-time code provided by the lecturer.

The pilot will be gathering data on occurrences like this which will inform how this will be handled in the future.

For the pilot there will be no penalties for being marked as absent at a session. 

What if the lecturer doesn’t turn up or is unable to provide the code?

Your attendance will only be recorded during the pilot if you are able to enter the code provided by the lecturer during the timetabled event.  If you are not provided the code then you attendance won’t be recorded.

The pilot will be gathering data on occurrences like this which will inform how this will be handled in the future.

For the pilot there will be no penalties for being marked as absent at a session. 

I wasn't able to record my attendance at a teaching session; how can I have my attendance for this event recorded?

Unfortunately for the duration of the MyAttendance pilot we are not able to record attendance at events after they have taken place. 

What happens if there is a room change and it doesn’t the match the timetabled location?

MyAttendance refreshes the data frequently so timetabled changes will be updated regularly.  However, in a situation where the a last minute hasn’t been updated in time then your attendance will still be recorded if you are able to enter the one-time code but the location validation may not match.

The pilot will be gathering data on occurrences like this which will inform how this will be handled in the future.

For the pilot there will be no penalties for being marked as absent at a session.

Sometimes I attend lectures that aren’t on my timetable, will my attendance be recorded?

You will only be able to enter the 6-digit code for teaching events that are on your timetable. If you attend an event not on your timetable then your attendance will not be recorded.

What do I do if my timetable is wrong?

If you discover that the timetable in MyAttendance isn't correct please report this to the InfoPoint either in person, on the phone (0117 32 85678) or by email at infopoint@uwe.ac.uk as soon as possible.

Do I need to check out?

No, there is no need to check out.  The check-in will automatically close at the time the timetabled session is due to end.

How long will I have to check in?

Your lecturer will provide you with the 6-digit code at some point in the teaching session.  You will be able to check-in (by entering the 6-digit code) at any time during the timetabled session.  You will not be able to enter the code before the session is due to start or after it is due to finish.  For example, that if your timetable states that your teaching event will start at 9am and finish at 10am, you will only be able to enter the 6-digit code from 9am and you will no longer be able to enter the code after 10am.

Which teaching sessions will require attendance recorded?

All teaching events on your timetable will require attendance recorded.  This may include lab, studio or workshop events as well as off-campus also such as fieldtrips.

What do the students union think about this?

The Students' Union at UWE have been part of the project since the beginning. Student wellbeing is a primary concern for the SU and they have been consulting with us to ensure that this remains a priority for the project.

Did you consult with students about this?

The Student Union President and VP for Education represent the students' point of view at Project meetings and have done so since the beginning.

I’m having problems downloading or opening the app, why might this be?

There is a known issue currently with logging in to the system for the first time whilst connected to the Eduroam WiFi.  If you log in, accept the terms and conditions, and an error page loads or the screen remains blank, hit the back button. 

You will then be asked to accept the terms and conditions for a second time and will automatically be logged in.

The system won’t work on Android versions 4, if you are on this version you may need to update your phone or tablet operating system.

Where can I go for help?

For further help and guidance please see the MyAttendance user guide.  

If you need further assistance then please contact the InfoPoint either in person, on the phone (0117 32 85678) or by email at infopoint@uwe.ac.uk

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