Multi factor authentication

Multi factor authentication (MFA) is an additional layer of security that helps to secure your account by requiring verification. An increasing number of services will require MFA over time, but you only need to set it up once.


Setting up multi factor authentication

It’s best to register in advance of needing to use MFA so it is ready to go when you need it.

How to set up MFA

If you don’t set up MFA in advance, you will be prompted to when you first log in to a service that requires it. Setting up in advance means you will have uninterrupted access to your account.

You can receive MFA verifications by:

Mobile app
Receive notifications or codes on your iOS or Android phone by installing the Microsoft Authenticator app. Learn more
Text message Receive codes by text message which you type into the browser when trying to log in. Learn more
Phone call Receive an automated phone call to complete your verification. Learn more

You can use a personal mobile phone for MFA verifications if you don’t have a UWE Bristol device. If you supply a phone number, it will only be used for providing MFA, and will not made available for staff to see in the directory.

It’s a good idea to add at least one alternative verification method in case you are unable to use your preferred option when required. Follow the same instructions above to set up additional devices.


Using multi factor authentication

When you login to a UWE Bristol service that requires MFA, you will receive a notification to your preferred mobile device/phone number requesting approval.

If you haven’t tried to log in but receive an MFA notification, you should either reject it or take no action. If you receive these alerts often, check whether you have any apps running in the background, or on other devices, which are causing these prompts. If you still can’t identify the source, contact the IT Service Desk for advice.

If you are having trouble signing in with your preferred method, choose an alternative way to verify.


Managing and adding extra security info

Manage devices and phones you have registered for MFA on the MFA portal.

How to manage MFA

On the MFA portal, you can:

  • Select Add security info to add additional methods.
  • Select Change default to change your default method.
  • Select the pencil icon next to an existing method to update your info.
  • Select the cross icon next to an existing method to remove it from the system.


Further help

If you are having difficulty using MFA, please contact the IT Service Desk.

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