Support for personal devices

Useful computer security information for student owned computers/laptops

What support do we offer for personal devices?

We can offer only limited help for issues with personal devices. We cannot provide any data/system recovery, configuration changes, hardware or software support, fixes or repairs.

We are happy to try and diagnose and/or offer guidance or advice via teams located at our IT Service Desks

How do I install Microsoft Office on my personal devices?

As part of the Office 365 agreement with Microsoft, students are allowed to install up to 5 copies of the latest version of Microsoft Office on their personal devices.

For further information, please see Office 365 for students. Microsoft also offer some additional educational discounts.

The importance of anti-virus software

It is compulsory to have anti-virus software installed at all times on your personal computer, if you want to connect to the UWE Bristol network, whether you connect through the Residential networkeduroam or XA (eXternal Access). Your anti-virus software will protect your computer. It must be running and up-to-date.

ALWAYS ensure that you have recently read and agreed with the IT Acceptable Use Policy before connecting to the UWE Bristol network.

The importance of a firewall

A firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet.

Therefore, it is essential that your computer is firewall enabled at all times.

The importance of security updates

Even if you have a firewall and up-to-date anti-virus software installed, your PC can still be infected. It is important to make sure you keep your machine updated.

For Windows operating systems, there is a built-in utility to do this, and you should configure it to automatically download and install updates. Further help is available via Windows Support.

Other major operating systems also provide regular updates, and you are advised to keep these systems up to date too.

Please take computer security seriously

  • Ensure that you have up-to-date anti-virus software running at all times on your computer.
  • Ensure that your firewall is enabled and updated.
  • Your computer should be password-protected and never shared with anyone.
  • Your laptop should be kept in a safe location (and not left unattended in a public place or a car).
  • Shared folders - If you create shared folders on the network they should be password protected to prevent unauthorised access.

Further information can be found via the Information Security Toolkit.

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