IT Service Desk

Contact the IT Service Desk

Please check the Service Status Hub for known incidents and unplanned interruptions.

What you'll need

When contacting the IT Service Desk, please have the following information ready to assist us with your query:

  • Your UWE Username and/or Student Number
  • Your UWE computer name and if it is a printer problem the serial number of the printer
  • Details of the problem including any error messages and when it last worked


The IT self-service portal allows you to make standard requests, search knowledge and track tickets that you have logged.

IT Online

Other ways of contacting the IT Service Desk can be found below.

Phone us

+44 (0)117 328 3612 or internal ext. 123

Core hours
Monday–Thursday 08:30–17:00; Friday 08:30–16:30

Out of hours support (telephone only)
If the out of hours team are unable to resolve your query, they will hand it over to the core hours team to resolve.

Email us

We aim to respond to emails as quickly as possible within core hours. During busy periods it may take up to 5 working days.

For emergencies or suspected GDPR data breaches, please phone the IT Service Desk.

Useful links

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