International student working at laptop

Get started with IT at UWE Bristol

Welcome to your UWE Bristol IT quick help guide. Work through the following short video clips to help with a smooth start to computing at UWE. If you need further assistance, use the link on the left hand side to contact IT Services or visit an IT Service Desk.

1. Your username and password

Your UWE username and password will have been e-mailed to your personal email address. If you have not received these e-mails, contact an Information Point, and they will be able to provide them, in person, via email, or over the telephone. 

Note: You will be able to change your password at step 4.

2. Logging onto a student computer

Find a student PC lab and log in. There are many PCs located across all campuses. For lab locations please see Student Computer Labs. You can book a PC using the myPC booking system.

3. myUWE and Blackboard

myUWE is your online portal to services such as Blackboard, e-library and UWE Email. Check your personal details are correct in the myDetails tab, and read any announcements.

For guidance on how to use myUWE, please see the myUWE Support website.

Blackboard is a Virtual Learning Environment, where you will find course information and timetables. Staff may upload lecture notes and course material to this resource and, on occasion, online assessment may be done via Blackboard.

For guidance on how to use Blackboard, please see the Blackboard Support website.

4. Set your password profile

Your username will have been sent to your personal email address. If not, please see step 1.

Visit Password Manager and follow the instructions to change your initial password and set personal questions and answers so that you can manage your password Easily in the future.

5. Windows 10

Windows 10

Windows 10 is installed on all student machines and lectern PCs. Please see Windows 10 user guide for a step-by-step guide to the basic tasks you need to get you working with Windows 10 quickly. Please note some of the steps relate to Staff PC's, and this is indicated in the user guide.

6. Office 365 and UWE Email

Office 365 contains the core software you will be using at UWE. It includes UWE Email and 1TB of personal storage called OneDrive. This is all accessible through the myUWE student portal. Please see Office 365 for UWE Students for more information. Software specific to your course is provided locally by your faculty. For help setting up your UWE email account on your mobile see Outlook help.

7. Eduroam and Wi-Fi (Connect your devices to the wireless network)

You can use your username and password to connect to the wireless network at UWE. This network is called 'Eduroam'. Please see Connecting to Wi-Fi to connect your own mobile devices.

8. UWEmobile

UWEmobile is a native application for iPhone and Android, it keeps you connected to the University of the West of England and gives you access to the most useful information you need on the move.

9. Pharos student printing

UWE offers a chargeable student print system called Pharos. All students will automatically be given a Pharos account. Once you have credit on your account you can print from UWE computers. You can add money to your print account online at the UWE Card Account webpage. See Printing at UWE for more details.

Pharos Printer Stations are in all libraries, learning zones and some open access areas and PC labs.

10. Contact Details

If you run into any difficulties with these steps then please contact IT Services using the details below:

Telephone: + 44 (0) 117 32 83612

IT Service Desks

  • Frenchay: 3rd Floor Bolland Library (3D28), and 2Q33
  • Glenside: Library Reception (1D17)
  • City Campus: Bower Ashton Library Reception (1A01)
  • City Campus: Arnolfini Service Desk - 4AF01

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