Bristol Enterprise Research and Innovation Centre book shelf

Members of BERIC have been involved in the authorship of a number of books.


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Service Design and Delivery

Mairi Macintyre, Glenn Parry, Jannis Angelis

Published by Springer introduces the developing field of Service Science. Case examples show how traditionally product focussed firms, including IBM, BAE Systems and ICI, have developed a service focus, enhancing customer satisfaction and company profitability. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another.


Purchase from Macmillan

The Long Conversation: Maximizing Business Value from Information Technology Investment

Oswaldo Lorenzo, Peter Kawalek, Boumediene Ramdani and Gastón González

For many years companies have been investing in enterprise systems and IT initiatives but they are now struggling to achieve the desired results. It takes a long time to make the best of your enterprise systems so businesses must stop looking for the next technology 'silver bullet' and instead maximise the value of existing IT investments.


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Development through Technology Transfer

Mohammed Saad

Technology transfer is shown here to be much more complicated than the mere hand-over of new technology hardware to developing countries. It is about innovation and learning and its effective management depends on generating new knowledge and being able to react quickly and effectively to change.

The book covers the practical issues of technology transfer, including product, process, cost reduction, integration of local materials, import substitution, employee involvement,and the improvement of safety and working conditions. These concerns are integrated with an analysis of theories of innovation, to identify the key stages in the process of technology transfer and achieve a working model of how such projects can be more effectively managed.


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Managing innovation in construction

Martyn Jones and Mohammed Saad

This book investigates best practice across sectors of the economy and their transfers into the context of construction. It examines the development and diffusion of innovation to address adversarial relationships, and the fragmented processes and lack of customer focus, which still characterises much of the industry.

It explains how construction must respond to the raft of new management processes expounded throughout the last decade systematically in a bid to achieve a more appropriate approach for business innovation in construction. Through a number of practical case studies, the authors demonstrate how steps towards innovation through management systems and processes are applicable in key organizations involved in the construction process.


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Theory and Practice of the Triple Helix Model in Developing Countries

Edited by Mohammed Saad and Girme Zawdie

This text contributes to the expanding literature on "triple helix" innovation - focusing on developing countries. The book is based on practical cases and experiences from Africa, Latin America and Asia. Relevant experiences and best practices from developed countries are also examined.

The book is presented as a response to the growing awareness about the need for policy shift from the traditional technology transfer practice to a policy position that is capable of providing a sustainable basis for innovation and technological progress in developing countries. The book explores the triple helix system of innovation based on the dynamics of the interactive relationships between government, industry and universities in the creation, dissemination and sharing of knowledge in developing countries. A major point addressed by the book is the extent to which the 'triple helix' system of relationships between university, industry and government can enhance the effectiveness of universities in developing countries as agents of innovation, industrialisation and sustainable development.


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Strategy and performance

Edited by Abby Ghobadian, Nicholas O'Regan, David Gallear and Howard Viney

Terms such as the 'new competitive landscape', 'hypercompetition' and 'inherent instability and change' have been used over the past decade to describe the changing global competitive environment. A plethora of strategic and operational measures have been used to enable firms to gain sustainable competitive advantage, with varying degrees of success. Yet we remain in largely uncharted territory with strategic preparation for the future becoming a critical activity. Strategy and Performance provides academics, practitioners and students with a highly focused approach to competing in the global marketplace.


Purchase from Palgrave Macmillan

Public-Private Partnerships

Edited by Abby Ghobadian, Nicholas O'Regan, David Gallear and Howard Viney

Few current issues in public management are as controversial as public-private partnerships (PPPs). The intensity of the debate reflects the importance of the concept to the government as it focuses on its central policy objective of improving public services, and the degree of opposition that is ranged against it. Opinion is divided with alternative views emerging across the political spectrum. Private Public Partnerships presents a fresh and wide-ranging review of the core issues behind the debate, capturing the experiences and insight of practitioners at the forefront of the first wave of PPP programs, research and analysis from leading academics who have studied the performance of PPP s, and critical views from advocates and opponents of the concept.


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Complex Engineering Service Systems

Edited by Irene Ng, Glenn Parry, Peter Wild, Duncan McFarlane and Paul Tasker

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.

Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.


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Build to Order

Edited by Glenn Parry and Andrew Graves

Visit any modern car production line and you will be faced by a showcase of modern technology and advanced logistics combining in a clinical environment to produce rows of automobiles, each significantly different from the one before and after it. From stamping out the sheet steel body to driving a finished car off the line typically takes under 30 hours. However, if you try and buy a car to your specification you can expect to wait around 55 days, despite production lines frequently running below capacity. Why can’t you have your car in 30 hours plus delivery time?

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