Post implementation review
The UWE Academic Workload Model (AWM) and system went through a phase of consolidation followed by a post implementation review.
Revisions and completions
The project manager and senior business analyst continued to plan the WAMS development roadmap to ensure incremental changes were implemented at the right time (using the Agile Project Management DSDM approach). For example, new operational reports were written and TRAC reporting requirements were finalised.
Revisions to business processes due to WAMS were implemented eg staff starters/leavers
Creation of a user group
Subsequently, the Associate Dean for Resources and Planning became Chair of the new WAMS User Group that had representatives from all WAMS stakeholder groups.
The WAMS User Group had the following Terms of Reference:
- to manage the continuing development of the UWE Workload Allocation Management Service (WAMS)
- to act as the faculty / service representative:
- for raising and resolving (where possible) any issues / concerns regarding WAMS
- for reviewing WAMS new feature requests
- for testing/sign-off WAMS new feature developments
- to participate in the prioritisation of the WAMS new feature requests
In November 2013, the top WAMS users were asked to feedback on how WAMS had been received by the academic community within their own department.
Candid statements and true feelings, whether perceived as “good” or “bad” were welcome. All feedback was reviewed and actioned by the WAMS User Group.
Following receipt of feedback, a full review of the UWE workload model and WAMS will be commissioned. Recommendations will be made from the review and the full cycle of improvements and iterations will start again. HEIs must be prepared to review their model on an ongoing basis, should they choose to implement one in their establishment.
In the same way, the Workload Model Governance Group (WLMGG) remains in place for the lifetime of the workload model to ensure that WLM is consistent in its application across faculties. It also approves any use of module scalers to reflect additional teaching requirements. Any exceptions to the model and formula must be well justified to the group and kept to a minimum.