Who better to help us continuously improve our performance than our students? As well as taking part in national student surveys, we regularly gather feedback from UWE Bristol students. And it doesn’t stop there. Using our ‘You Said, We Did’ campaign, we let them know about the improvements we’ve made as a result.
National research on university courses
Every university in the country takes part in the National Student Survey. This annual independent research gives final year students the chance to rate different aspects of academic provision.
Researching our students’ experience
Our Student Experience Survey (SES) helps us collect feedback on the student experience for first and second year undergraduates, and postgraduate taught students. We use the results to highlight any improvements needed for our facilities or services.
Our UWE Champion volunteers help us to deliver our Strategy 2020 by sharing their views and opinions on a range of topics either through face to face discussions or by completing short surveys.
Gathering postgraduate opinion
The Postgraduate Research Experience Survey (PRES) is a national survey coordinated by the Higher Education Academy (HEA). Postgraduate researchers provide feedback every two years on our supervision, progress monitoring and resources. Our Graduate School uses the results to highlight where we can improve their experience.
As well as the formal surveys our students are always welcome to share their thoughts with us about what we could do better. Students are always able to provide feedback on their programme via their Student Rep. We have a very active social media community on the UWE Bristol Facebook and Twitter pages, and students can always contact us through the website or pop into an Information Point.
Acting on feedback and sharing improvements
Once collected, we use the data to inform our development. Survey data is supplemented with information from student reps, UWE Champions and local feedback such as module feedback forms. We then use this to monitor course satisfaction and make changes where needed.
We share many of the resulting changes with students through the ‘You Said, We Did’ campaign we run in partnership with the Students' Union. As well as showing accountability and a commitment to continuous improvement, this encourages students to continue providing constructive feedback.