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Complaints and appeals

Introduction to the Complaints and Appeals Team

The Complaints and Appeals Team are available to offer advice and guidance to anyone who is left feeling dissatisfied by a University action or decision and, similarly, to those investigating an informal complaint or grievance.

The team is responsible for investigating and responding to formal complaints and appeals, ensuring that the learning points arising from cases are fed back to the relevant department/service.

What is a complaint?

A complaint is an expression of dissatisfaction requiring a response, this could be in relation to almost any aspect of the University and could be submitted by anyone who feels it appropriate to do so.

Find out more about the complaints procedure at UWE Bristol.

What is an appeal?

There are several categories of appeal at UWE Bristol: ‘Academic Appeals’ relating to the publication of academic results, and appeals relating to the outcome of a University policy, such as those listed below (each policy has its own appeal stage):

  • Suspension and Expulsion for Academic Reasons (Academic Regulation H31)
  • Student Conduct Policy
  • Fitness to Study
  • Professional Suitability (Education, Health and Applied Science Programmes)

Find out more about the academic appeals procedure at UWE Bristol.

For further information please look at the University's policies.

Learning from Complaints and Academic Appeals

UWE Bristol has re-evaluated some of its processes following feedback from some of the cases considered by the Complaints and Appeals Team. For an overview of recent developments please see the Learning from Complaints and Appeals Summary.

Contact us

If you are unsure, or would like some help with a complaint or an appeal you can contact the Complaints and Appeals Team on +44 (0)117 32 83371 or email

Helpful resources

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