Submitting a Stage Two complaint
The second stage of the complaint procedure involves raising a formal complaint with a Complaints Manager. Stage Two should normally only take place once an individual has attempted to resolve matters informally under Stage One of the complaint process and within three months of receiving a written response at Stage One.
At Stage Two, cases are investigated and considered by a University Complaints Manager within the Complaints and Appeals Team. A student submitting a complaint may wish to obtain advice and guidance from the Students’ Union Advice Centre prior to completing the Stage Two submission.
Make a Stage Two complaint
Students and staff can make a formal complaint using the Complaints Submission site.
The Complaints Submission site can be used via a number of web browsers including Internet Explorer, Google Chrome, or Firefox but it is not possible to use it via a mobile phone.
View guidance on how to submit a Stage Two complaint.
Want someone to act on your behalf?
If you want someone to act on your behalf you must complete a Third Party Consent form and post it to the Complaints and Appeals Team at the address below.
The nominee must then request a Complaints Submission form by emailing firstname.lastname@example.org.
Complaints and Appeals
Student and Academic Services
University of the West of England (UWE Bristol)