Student sat on a bench at Bower Ashton

What support do I need?

Find out how to access a range of services for your mental health needs, from online support to counselling sessions.

Urgent 24-hour support

There are a number of options available in case you need urgent support outside of standard working hours.

The Samaritans

You can call The Samaritans on 116 123/+44 (0)117 983 1000 if you need someone to talk to. You can also email them via

The Samaritans website has a series of supportive articles and guidance, including what to do if you are worried about someone else.

NHS 111

The NHS 111 service is free to call on mobiles and landlines. Dial 111 to speak to a trained adviser, who will assess you and direct you to the best medical option.

Your local GP

Get in touch with your local GP to access their out-of-hours service.

Urgent support via the Wellbeing Service (standard office hours)

We have a Wellbeing Practitioner on duty every working day should you need urgent help about your general wellbeing. To contact them please phone +44 (0)117 32 86268 and ask to speak with a Duty Practitioner.

Your call will be triaged by the Wellbeing Administrative team, and the Duty Practitioner will endeavour to get back to you the same-day. Please bear in mind there may be a wait for a return phone call from a member of the Duty team depending on that day's demand in service.

Non-urgent online community support (until 02:00 each day)

Want to share your experiences with others who might be going through similar situations? Elefriends is an online community managed by Mind, the mental health charity. It's a forum to share your story, listen to others and ask questions. Moderators look after Elefriends to ensure that users stay safe.

Elefriends is open from 10:00 to 02:00 seven days a week. Visit the Elefriends website.

Non-urgent drop-in sessions at the Wellbeing Service

Daily drop-in sessions between 11:30–12:30

We are holding a series of drop-in sessions on Frenchay campus from Monday 24 April to Friday 28 July, which you may find helpful if you want to talk to someone in person about non-urgent issues.

Members of our team will also be available to give you advice about the services we offer and to help you select self-help resources that you can take away.

Drop-in sessions:

  • last 10 to 15 minutes each
  • take place Monday to Friday from 11:30–12:30
  • are only available on Frenchay Campus
  • don’t require an appointment.

Drop-in sessions are available on a first-come, first-served basis. To chat with one of our team, just come to the Wellbeing Service reception at 3F Frenchay Campus (view the location on a map) and fill in a short form.

Please note that drop-in sessions are not suitable for crisis situations due to the short time frame. If there is an emergency you should call 999. Alternatively, if you have urgent concerns about your general wellbeing you can call us on +44 (0)117 32 86268 and ask for the Wellbeing Duty Practitioner.

Other Wellbeing Service support

The Wellbeing Service offers counselling, mental health and specialist mentoring support for students.

We offer services including:

We are based on Frenchay Campus (3F reception). Find us on a map.

Contact the Wellbeing Service

Please note that you will need to register with us in order to access our services.

Wellbeing Service opening hours  
Term time Non-term time
Monday to Thursday 08:30–17:00 Monday to Thursday 08:30–16:30
Tuesday late evening 08:30–19:30  
Friday 08:30–16:30 Friday 08:30–16:00
Postal address
Wellbeing Service
3F Reception
UWE Bristol Frenchay Campus
Coldharbour Lane
Bristol, BS16 1QY

Extenuating circumstances

Please note that the Wellbeing Service does not routinely write extenuating circumstance letters unless you are currently receiving support from our service. Please read our Wellbeing Service extenuating circumstances policy for more information.

Self-help resources

If you're just looking for self-help, the Wellbeing Service has developed a number of self-help resources including videos, downloadable guides and an anxiety management app.

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