Student sat on a bench at Bower Ashton

Services available to you

The Wellbeing Service offers support through counselling, mental health and specialist mentoring appointments.

Before you register with the Wellbeing Service, please familiarise yourself with the services available which are designed to help and support you.

Emergency or urgent support

If you or somebody you are worried about has an urgent mental health difficulty or are unsafe, there are a number of options available to you.

  • The NHS 111 service is free to call on mobiles and landlines. Dial 111 to speak with an adviser who will assess you and direct you to the best medical option.
  • Your local GP may offer urgent appointments.
  • Bristol Mental Health are local mental health support providers.
  • If there is an immediate emergency, please call 999.

Online counselling with Kooth Student

We’ve partnered with Kooth Student to help you get free, anonymous online counselling during evenings and weekends. Talk to someone online.

Wellbeing Service drop-in sessions

The Wellbeing Service holds drop-in sessions where members of our team are available to give you guidance, advice about the services we offer and help you select self-help resources.

Christmas closure

Please note: The service will be closed from 12:00 on Friday 22 December 2017 and will re-open on Wednesday 3 January 2018.

Attend a drop-in session

Drop-in sessions:

  • are available on a first-come, first-served basis, with each available slot lasting 15 minutes
  • normally run Monday to Friday from 10:00–12:00 and 14:00–16:00
  • are only available on Frenchay Campus
  • don’t require an appointment.

Just come to the Wellbeing Service reception at 2FC 50 (Felixstowe Court) on Frenchay Campus (view the location on a map) and fill in a short form. Alternatively, you can telephone +44 (0)117 32 86268 if you would prefer a telephone drop-in.

Please note that drop-in sessions are not suitable for crisis situations due to the short-time frame. If there is an emergency you should call 999.

Emotional Resilience Workshops

You can find all the Emotional Resilience Workshops in InfoHub. Please log in to book your place.

Wellbeing self-help resources

The Wellbeing Service has developed a number of self-help resources including videos, downloadable guides and an anxiety management app. The resources cover a range of topics such as stress, depression and bereavement, and highlight accessible ways to support yourself.

Counselling or mental health support

The Wellbeing Service offers counselling and mental health support for students who need the time and space to explore their difficulties in more depth. If you wish to access this support, please register with the Wellbeing Service first. Following this, we will invite you to book an initial solution-focused appointment and, if appropriate, on-going support.


Samaritans is a 24/7 service which offers people an opportunity to explore their difficulties, whatever they may be. This service may be appropriate for people experiencing suicidal thoughts but volunteers will listen to any problems.

You can call Samaritans on 116 123 or email them via The Samaritans website has supportive articles and guidance, including what to do if you are worried about someone.

Personal circumstances (formerly called extenuating circumstances)

We are unable to provide supporting evidence for personal circumstances (formerly called extenuating circumstances) applications for students who are not already attending the Wellbeing Service. However, if you have been seeing a Wellbeing Practitioner for something that is affecting your studies, please contact us at or phone +44 (0)117 32 86268 to request a letter in support of your personal circumstances application.

Other support at UWE Bristol

Need support on academic matters, accommodation or careers? Or perhaps you want to know about support for international students, financial support, or our Disability Service?


If you are unsure about which support is right for you or for someone you are worried about, please contact our friendly Admin Team for help:

Postal address

Wellbeing Service
2FC 50 (Felixstowe Court)
UWE Bristol
Coldharbour Lane
Bristol, BS16 1QY

Back to top