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Services available to you

The Wellbeing Service offers support through counselling, mental health and specialist mentoring appointments.

Before you register with the Wellbeing Service, please familiarise yourself with the services available which are designed to help and support you.

Emergency or urgent support

You, or someone you know, may need urgent support if you’re experiencing great emotional distress or feeling unsafe. You may feel like you can’t cope with day-to-day life, are considering suicide or self-harm, experiencing hallucinations or hearing voices, or have harmed yourself.

If you or somebody you 're worried about has an urgent mental health difficulty or is unsafe, there's options available.

In case of emergency

If you’re in immediate danger or you know someone who is, please call 999.

24-hour urgent support (non-emergency)

The following provide 24-hour support for urgent (but non-emergency) situations:

  • Your local GP or hospital can be a place of safety and offer access to mental health support.
  • NHS 111 for urgent medical concerns. Dial 111 (it's free to call) to speak with an adviser who'll assess you and direct you to the best medical option.
  • Bristol Mental Health supports people experiencing an extreme mental health or emotional crisis.
  • The Samaritans are there to listen. Call 116 123 or email

Other avenues of urgent support

Bristol Sanctuary is a supportive place where people experiencing severe emotional distress can go for help outside of normal working hours. It’s open:

  • 18:30–01.30 on Friday, Saturday, Sunday and Monday
  • 18:30–23.30 on Tuesday, Wednesday and Thursday.

To be referred, please call +44(0)117 954 2952, email or text 07709295661 and they’ll respond to you after 17:00.

Papyrus/HOPE Line UK supports young people experiencing suicidal thoughts. To get support, call 0800 068 4141, email or text 07786 209697. It’s open:

  • 10:00–22:00 Monday to Friday
  • 14:00–22:00 on weekends
  • 14:00–17:00 on Bank Holidays.

Self-Injury Support supports women affected by self-harm. To get support:

  • call their helpline on 0808 800 8088, from 19:00–21:30 Tuesday to Thursday
  • text 07800472908 or chat to them online from 19:00–21:30 Tuesday to Thursday.

Elefriends is a supportive online community with a section for urgent support. You can post in their moderated forums from 06:00–09:00 and 10:00–02:00 seven days a week.

For ideas on taking care of yourself when you're feeling highly distressed, please see our Managing Distress resource.

Online counselling with Kooth Student

We’ve partnered with Kooth Student to help you get free, anonymous online counselling during evenings and weekends. Talk to someone online.

Wellbeing Service drop-in sessions

The Wellbeing Service holds drop-in sessions where members of our team are available to give you guidance, advice about the services we offer and help you select self-help resources.

Attend a drop-in session

Drop-in sessions:

  • are available on a first-come, first-served basis, with each available slot lasting 15 minutes
  • normally run Monday to Friday from 10:00–12:00 and 14:00–16:00
  • are only available on Frenchay Campus
  • don’t require an appointment.

Just come to the Wellbeing Service reception at 2FC 50 (Felixstowe Court) on Frenchay Campus (view the location on a map) and fill in a short form. Alternatively, you can telephone +44 (0)117 32 86268 if you would prefer a telephone drop-in.

Please note that drop-in sessions aren't suitable for crisis situations due to the short-time frame. If there's an emergency you should call 999.

Emotional Resilience Workshops

You can find all the Emotional Resilience Workshops in InfoHub. Please log in to book your place.

Wellbeing self-help resources

The Wellbeing Service has developed a number of self-help resources including videos, downloadable guides and an anxiety management app. The resources cover a range of topics such as stress, depression and bereavement, and highlight accessible ways to support yourself.

Counselling or mental health support

The Wellbeing Service offers counselling and mental health support for students who need the time and space to explore their difficulties in more depth. If you wish to access this support, please register with the Wellbeing Service first. Following this, we'll invite you to book an initial solution-focused appointment and, if appropriate, on-going support.


Samaritans is a 24/7 service which offers people an opportunity to explore their difficulties, whatever they may be. This service may be appropriate for people experiencing suicidal thoughts but volunteers will listen to any problems.

You can call Samaritans on 116 123 or email them via The Samaritans website has supportive articles and guidance, including what to do if you are worried about someone.

Telephone support from the student-led Nightline

Nightline is run by The Students' Union at UWE. It's a helpline where you can talk to trained student volunteers about anything that may be troubling you. To speak to someone, call +44(0)117 32 82468 between 20:00 and 08:00.

Personal circumstances (formerly called extenuating circumstances)

We are unable to provide supporting evidence for personal circumstances (formerly called extenuating circumstances) applications for students who are not already attending the Wellbeing Service. However, if you have been seeing a Wellbeing Practitioner for something that is affecting your studies, please contact us at or phone +44 (0)117 32 86268 to request a letter in support of your personal circumstances application.

Other support at UWE Bristol

Need support on academic matters, accommodation or careers? Or perhaps you want to know about support for international students, financial support, or our Disability Service?


If you are unsure about which support is right for you or for someone you are worried about, please contact our friendly Admin Team for help:

Postal address

Wellbeing Service
2FC 50 (Felixstowe Court)
UWE Bristol
Coldharbour Lane
Bristol, BS16 1QY

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