Student studying in a computer room

Talk to someone online

We’ve teamed up with Kooth Student to provide free, anonymous online counselling during evenings and weekends. This is a seven-month pilot to help us widen our out-of-hours provision and reach more students in need.

How to register for online support

Kooth Student is an online platform where students can access confidential support from accredited counsellors through a computer or mobile device. They provide regular counselling sessions, as well as drop-in chats to discuss any difficulties you may be experiencing. The website also gives users access to community forums and relevant resources.

Using Kooth Student is easy. Register online by entering your UWE Bristol email address and a few details, then look out for the confirmation email in your inbox. After creating a quick anonymous profile, you will be able to log in and chat to a counsellor.

Register on the Kooth Student website

Kooth Student counsellors are available to talk throughout the year, including out of term time, from:

  • Monday to Friday 12:00 to 22:00
  • Saturday to Sunday 18:00 to 22:00.

You can leave a message outside of these hours, and you’re welcome to browse the forums and resources at any time.

Data privacy

Kooth Student is separate from the Wellbeing Service and they cannot share information without your explicit consent. Please make sure that you’ve read the Kooth Student privacy policy so that you’re fully informed about your data privacy rights. You’ll be asked to confirm that you have read, understood and accept Kooth Student’s Privacy Notice before you can register to use the Kooth Student service.

As part of your account set up, you’ll need to provide your UWE Bristol email address so that your user account can be verified. Once you’ve registered, your email address will be deleted from Kooth Student’s database.

As a student at UWE Bristol, you are eligible to use both Kooth Student and the University’s Wellbeing Service, if you wish.

The Wellbeing Service is open:

Term time
  • Monday to Thursday 08:30–17:00
  • Tuesday late evening 08:30–19:30
  • Friday 08:30–16:30
Out of term time
  • Monday to Thursday 08:30–16:30
  • Friday 08:30–16:00

If you would like to speak to someone, please call 0117 32 86268 or email wellbeing@uwe.ac.uk.

Crisis support

The Wellbeing Service and Kooth Student are not crisis services. If you feel that you or someone you know is in crisis, please contact one of the external providers below:

If there is an immediate emergency, please call 999.

Report an issue or give feedback

If you’re experiencing any technical issues with Kooth Student or want to tell us what you think of the service, please contact the UWE Bristol Wellbeing Service at wellbeing@uwe.ac.uk. Please note that Kooth Student is an anonymous service, but if you contact the Wellbeing Service your email to us won't be anonymous.

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