Cleaning - service standards

Areas that are cleaned by the University

The University arranges cleaning of communal entrance lobbies, staircases and lifts. External (grounds) cleaning is also provided. Cleaning within flats/houses is not provided, except within Wallscourt Park accommodation where the communal areas are cleaned weekly.

Students can request for specific areas to be cleaned within their accommodation, selected cleaning can be purchased via the Online Store.

Cleaning frequencies

The following table provides a definition of the cleaning frequencies used in this Service Level Statement:

Cleaning frequency definitions

Cleaning frequency Definition
Week days every day Monday through to Friday, not including Bank Holidays, between 9:00–17:00
Once weekly Once a week on a set day, not including Bank Holidays
Twice weekly Twice per week, not including Bank Holidays
Monthly Once a month

Cleaning frequencies

Area Cleaning Frequency
Entrance lobbies Week days
Staircases At least once weekly
Lift lobbies At least once weekly
Lifts Week days
Bike stores Once a month
Bin stores At least once weekly

Cleaning standards

After cleaning, areas should reach the following standards:

External/refuse areas

  • Free from litter and waste on the floor 

Laundry area

  • Free from litter and waste, all waste receptacles empty
  • Floors should be clean and free from dust, dirt and debris
  • All furniture, fixtures and fittings should be clean and free from dust, dirt, marks and soap residue.

Communal entrance lobbies/lifts/staircases/bicycle stores

  • Free from litter and waste, all waste receptacles empty
  • Floors should be clean and free from dust, dirt, debris and marks
  • Doors and surrounds clean and free from dust, dirt, marks, stickers and posters
  • All low-level surfaces should be clean and free from dust, dirt, marks and grease
  • All furniture, fixtures and fittings should be clean and free from dust, dirt, marks and smears.

Resident's cleaning responsibilities

Residents are expected to keep communal entrance lobbies and staircases free from litter and in good order. Charges at an hourly rate of £15 per hour, plus a £25 administration charge, will be made where excessive cleaning is required over and above what is covered within the routine cleaning regime, or for cleaning such as the removal of black refuse bags left in communal areas.

The University does not generally clean inside flats or houses, except in Wallscourt Park communal areas. Residents are responsible for cleaning their rooms, the kitchen, bath/shower rooms and any other areas within the flat or house. We can supply you with a blank cleaning rota with a suggested division of duties – please ask at a Customer Service Desk for assistance.

Residents may also book and pay for cleaning via the Online Store.

You are supplied with basic cleaning equipment such as a vacuum cleaner, mop, bucket, dustpan and brush. We can supply you with replacement vacuum cleaner bags and food recycling bags on request at the Customer Service Desk.

As part of the regular checks conducted by Accommodation Services cleaning standards are monitored. Charges may be incurred if the accommodation is not kept to an acceptable standard.

Residents are expected to ensure that any immediate grounds are kept free of litter.

Accommodation documents

Helpful information, like our cleaning rota poster and Residents' Guide. View accommodation documents.

Do you have a query about UWE Bristol accommodation?

Get in touch with our Accommodation enquiries

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