Mail and deliveries

Deliveries to post boxes

Royal Mail will deliver post and small items to postboxes located at the front of each pavilion in the Student Village and outside of residences for Wallscourt Park, in the corridor between car parks 4 and 5 at Glenside and at the laundry entrance at The Hollies. Your post box will be identified by your flat number and will be secured with a padlock. Your padlock code will be emailed to you by Customer Services.

Couriers

For residents living at Frenchay, all deliveries with the exception of items to be delivered to the Amazon lockers, are delivered to our main campus post room. These are then be passed to Accommodation Services and processed by our Customer Services Team.

For residents living at Glenside and The Hollies all parcels are delivered to the Porters Office. They are then passed to Accommodation Services to be processed by our Customer Service Team.

Once processed you will be notified by email you have a parcel waiting for collection via email. Please collect your parcel as soon as possible – refer to the Data Protection section to learn more about parcel collection.

It is important to remember that your parcel will not be ready for collection if you have not received an email from us as it will not have been processed, so do not contact us prior to this.

Special arrangements may be made if you are unable to receive an item which we would not normally accept. Contact the respective area to discuss with a member of staff. Once the item has been received, you will be notified as usual via email.

Residents in the Student Village

When you have received your email from us, please come and collect your parcel from 2N1.

Opening times:

Monday to Sunday, 08:00 until 18:45.

Residents in Glenside and The Hollies

When you have received your email from us, please come and collect your parcel as soon as you can from 1H29.

Opening times:

Monday to Friday, 13:00–18:45.

How to address your mail

It is very important that any deliveries are correctly addressed in order to reach you, and so they can be processed as quickly as possible. Please ensure that your full address is provided together with your student ID number, in the following format:

Full name (as on UWE Bristol records) and student ID number 
House/flat and room number/letter 
Accommodation name

Please take a look at the UWE Bristol accommodation options for specific postal codes (each accommodation area has their own postcode) and full addresses.

Unfortunately, the University cannot accept liability for any items that fail to reach the addressee.

Exceptions

We cannot except:

• large/heavy boxes that cannot be lifted or moved
• food items/perishable items
• illegal substances.

Data Protection

Please note that due to data protection and privacy laws, we are only able to release parcels to the addressee and on production of student ID. Where this is not possible, arrangements may be made for a friend/flatmate to collect on your behalf by emailing their name, student ID and your permission to us at accommodation@uwe.ac.uk.

Contact us

Should you have any queries please either pop in and see us. email: accommodation@uwe.ac.uk or telephone: +44 (0)117 32 83601.