Students attending an Award Ceremony

Certificates for graduating students

Information for graduating students on receiving award certificates and certificates of credit. The Certificate and Transcript Policy defines the terms under which certificates are produced and delivered.

What do I get when I graduate?

On achievement of your award and following publication of results, you will be sent the following two documents to your home address, not your term-time address (please note both documents are sent together):

  • An award certificate, which confirms your classification and date of award.
  • A certificate of credit, which lists all modules completed, marks and credit achieved at UWE Bristol. This is sometimes known as a transcript in other institutions. The certificate of credit does not contain your award title or classification. If you need a single document with both your award and module marks, it is recommended that you use the Higher Education Achievement Report (HEAR).

For more detailed information on award certificates and certificates of credit refer to the Certificate and Transcript Policy.

View the Other types of certificates page for other certificates and reports available to students.

The frequently asked questions below cover the most common queries regarding certificate production, posting and timings.

What if I am accepting an interim award?

Award certificates and certificates of credit for interim awards (eg Certificate of Higher Education, Diploma of Higher Education) are the same as above.

If you wish to claim an interim award once you are eligible, you should contact the relevant Student Administration Team for your faculty.

Current students should refer to the Changing direction pages.

Frequently asked questions

Can I have verification of my award before my certificate arrives?

The University cannot provide additional copies of certificates once they have been posted. Please refer to the Certificate and Transcript Policy.

However UWE Bristol provides students with a Higher Education Achievement Report (HEAR) which can be downloaded from myUWE. The HEAR can be used in lieu of an award certificate or certificate of credit while you are waiting for your award certificates to arrive.

See other types of certificates for more information.

After 42 days

If the HEAR is no longer available on myUWE, and you still have not received your certificate, we are able to produce a verification letter which confirms your award.

Please note: Turnaround times during peak periods (May to August) can be up to ten days, so by the time a letter is produced your certificates may have arrived.

See other types of certificates for more information on verification letters.

When will my certificate be sent?

Certificates will be sent during the following times following publication of results (view all results publication dates):

  • February results: by the end of March.
  • June/July results: during July and August. We hope to send all Certificates before 31 August.
  • August/September results: by the end of September.
  • For results published at other times: certificates are posted within 28 working days of results publication.

Students should note the following:

  • During the summer it can take up to eight weeks for certificates to be posted following publication of results.
  • It is not possible to prioritise printing during this time.

Where will my certificate be sent?

Award Certificates and Certificates of Credit are posted to students' home address (not term-time address).

This must be amended in myUWE before results are published (view all results publication dates).

If you are unable to amend your home address via myUWE, please refer to the personal details self-help.

Are certificates sent recorded delivery?

Certificates are sent standard delivery following publication of results. Students with International addresses will be contacted via email to confirm the address.

Certificates for International Partners are sent to the Partner institution.

Replacement certificates and duplicate certificates of credit are sent by Royal Mail Recorded Delivery (UK mainland) or International Recorded Delivery (outside the UK).

Unfortunately we are not able to offer courier delivery, such as DHL. If you are concerned about the delivery of your certificate, we recommend you arrange for collection or provide us with an alternative address.

Can I pick up my certificate in person?

If you notify us before your results are published, we will withhold your certificates to be collected from the main Information Point in D Block, Frenchay Campus.

Please email the Student Information Request Team with the following information:

  • UWE Bristol student number.
  • Full name.
  • Date of birth.
  • Name of award.
  • Date of completion.

You will receive an email from Certificate Request to confirm when your certificates are available for collection.

Can my friend pick up my certificate?

If you notify us before your results are published, we will withhold your certificates to be collected from the main Information Point in D Block, Frenchay Campus.

You must provide us with the person's full name, and they will need to provide photo ID in order to collect the certificate.

Please email the Student Information Request Team with the following information:

  • UWE Bristol student number.
  • Full name.
  • Date of birth.
  • Name of award.
  • Date of completion.
  • Name of person who will collect the certificate.

Once your certificates are available you will receive an email from Certificate Request to confirm.

The name on my certificate is wrong

The name provided on the certificate must match your official name, which is based on the name in your passport. You can see this in myUWE in the Personal Details tab.

If the name on your certificate is incorrect, you should contact the relevant Student Administration Team for investigation. If it is agreed that the name should be changed, you will be asked to return your original certificates, along with a scan of your passport showing your correct name.

Please note: Where it has been more than 12 months since completion of your award, the standard charge of £50 for a replacement award certificate and £20 for a replacement certificate of credit will apply. Please refer to the Replacement certificates pages for the application forms.

I haven't received my certificate yet

If you have recently graduated, you should allow up to two months for the certificates to arrive. We are unable to provide replacement copies within two months of posting.

If you contact us within 12 months of graduating we will replace the award certificate and certificate of credit free of charge. Please complete the 'Replacement certificate – never received' form and email it to the Student Information Request Team.

If you contact us more than 12 months after graduating, the standard charge of £50 for a replacement award certificate and £20 for a replacement certificate of credit will apply (includes postage and packaging). Please refer to the Replacement certificates pages for the application forms.

The Higher Education Achievement Report (HEAR) can be used in lieu of an award certificate or Certificate of Credit while you are waiting for your award certificates to arrive. See other types of certificates for more information.

I need a sealed copy of my award certificate and certificate of credit

From time to time, employers, sponsors or other bodies require original certificates to be sent directly to them. Page two of our Certificate and Transcript Policy notes that there can be only one original degree certificate in existence at any one time.

In the first instance the Higher Education Achievement Report (HEAR) should be used. However, if this is not sufficient for your employer/sponsor we may be able to provide a verification letter or email them direct.

Please contact the Student Information Request Team with the following information:

  • UWE Bristol student number.
  • Full name.
  • Date of birth.
  • Name of award.
  • Date of completion.
  • Reason for the request.

Can I have my overall mark?

It is a University policy not to release the overall mark to students. This is because the mark calculated is based on individual elements and weightings. Any decisions made by the Award Board are final and, therefore, only the classification is released.

Can I have an electronic copy of my certificate?

We do not provide electronic versions of award certificates or certificates of credit by email, for reasons of fraud prevention.

Further questions

For certificate queries not covered by the above, please contact the Student Information Request Team with the following information:

  • UWE Bristol student number.
  • Full name.
  • Date of birth.
  • Name of award.
  • Date of completion.
  • Reason for the request.

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