Student engaging with an Adviser on Frenchay campus

Exceptional removal of a mark process

You can only apply for the exceptional removal of a mark in one of the two following instances:

1. Your circumstances affected your judgment to the extent that you were unable to determine that you should not have done the assessment


Circumstances could include but are not limited to:

  • chronic medical conditions (including mental health)
  • death of a close family member or significant other
  • acute personal crisis at the time of the assessment.

2. You attended an assessment taking place under controlled conditions but were taken ill during the event and were unable to complete the assessment

If your application is accepted under one of these exceptions, your mark for the assessment will be removed.

If your mark is removed and you do not pass a module the Examination Board could:

  • allow you to resit/retake a failed module where the regulations would not normally permit it. If a retake is permitted, you will need to do all assessments again and a module fee may apply.
  • permit the mark from a resit or retake to be uncapped (unless previously capped).
  • accept failure to pass a module when recommending you for an award.

Please note: If your mark is removed but you still pass the module you cannot resit or retake it.

How do I apply and what evidence is required?

Apply for the exceptional removal of a mark. An application received without evidence will not be considered. You should only submit your form once you have your evidence ready.

1. If you are applying on the basis that your judgement was affected you should:

  • describe the circumstances and their impact on you
  • describe how your judgement was affected at the time of the assessment
  • make sure you enter the correct module code, name and element of assessment eg CW1, EX1
  • state that you are applying to have a mark removed.

Acceptable evidence

The only form of evidence which can be considered is that from a registered practitioner (eg doctor, health professional or mental health professional).

The evidence must cover the period of assessment and explain the impact on your judgement at that time. It must relate directly to you, not to a family member or friend. No other form of evidence will be admissible.

2. If you are applying on the basis that you were taken ill during a controlled conditions assessment you should:

  • describe the circumstances and why they meant you were unable to complete the assessment
  • state that you are applying to have a mark removed.

Acceptable evidence

Your application must be supported by written, verifiable, and independent evidence of the medical condition. The medical evidence must be corroborated by a University record of you leaving the assessment (for example, a report of the examination invigilator or academic staff responsible for supervising the assessment).

Please note: Self-certification will not be accepted as evidence to support any application for the exceptional removal of marks.

If your evidence is not in English, you may be able to use a local authority translation service such as the one provided by Bristol City Council.

When do I submit my application?

You should submit your application as close as soon as possible after the assessment. Where this is not possible, there are final deadlines for making applications at the end of each assessment period. These are:

  • postgraduate dissertation modules (for students completing their award): 14:00 on 20 October 2017
  • Health and Applied Sciences (November 2017 Examination Boards): 14:00 on 17 November 2017
  • Health and Applied Sciences (December 2017 Non-standard/Nursing and Midwifery Examination Boards): 14:00 on 15 December 2017
  • modules completed by the end of assessment period 1: 14:00 on 9 February 2018
  • Health and Applied Sciences (March 2018 Examination Boards): 14:00 on 16 March 2018
  • modules completed by the end of assessment period 2: 14:00 on 8 June 2018
  • modules completed by the end of assessment period 3: 14:00 on 3 August 2018
  • modules completed by the end of assessment period 4: 14:00 on 17 August 2018.

Please note: These deadlines do not apply to students studying Bar Professional Training Course (BPTC), Graduate Diploma in Law (GDL) or Legal Practice Course (LPC) Law programmes.

How will I find out the outcome of my application?

You will receive an email from an Information Point.

Is it possible to make an application after the final deadline?

Applications received after the final deadline will not be considered unless you can demonstrate that circumstances beyond your control prevented you from disclosing the relevant factors at that time.

This means that in addition to providing evidence of your circumstance, you must also provide evidence showing why you did not apply at the appropriate time.

Your application must be received no later than ten working days after the formal notification of the Examination Board’s decision.

Exceptionally, if you can demonstrate with the support of suitable evidence, that you could not reasonably have complied with the University’s regulations, your application may be reviewed beyond this timeframe.

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