Library fines exceptions policy

Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances described below.

Circumstances normally accepted

Circumstance Notes/evidence required
Medical exemption Users are requested to provide a medical certificate, or provide confirmation from a Student Support Adviser of their medical absence
Bereavement No formal evidence required
Exceptional personal circumstances or family issues We suggest users speak to a Student Support Adviser, or Money Adviser, who can contact us
Students with disabilities who have individual arrangements in place Waivers will only be applied in cases where specific arrangements have been confirmed through Disability Services in advance
Serious and unforeseeable transport or weather related difficulties No evidence required if the campus has been closed
University system error No evidence required

Circumstances not normally accepted

Circumstance Notes
User didn't realise/forgot to check emails/did not check library account Users are encouraged at all times to check emails and library account regularly
User is away from campus at a conference, on placement, or on business related to their work/studies Users are expected to make arrangements prior to going away on any planned absences from the University
User lives at a distance Users living at a distance can use the postal loans service
International students at home during vacations Users are expected to prepare beforehand and we advise that UWE Bristol Library items should not be taken out of the UK
User has been on holiday Users are expected to make arrangements prior to going away on holiday
Students with disabilities who do not have individual arrangements in place Waivers will only be applied in cases where specific arrangements have been confirmed through Disability Services in advance
Temporary loss of access to e-mail/internet Users are expected to make alternative arrangements to access email
Items stolen or damaged while at home Users are advised to claim compensation for the charges incurred via their insurance policy 
Email reminders not received Emails and other communications are a courtesy reminder. Users are expected to check their library account regularly
Charges accrued when a UWE Bristol ID card has been loaned to a friend Users should not loan their UWE Bristol ID card to others and are liable for all fines incurred if they choose to do so. We also advise people do not disclose their PINs to others

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