Trouble logging in?

Most library databases and resources will require a username and password to log in. Some common questions and answers are listed below.

What username and password do I need?

Most sites will require your UWE username and password

  • If you are using the library search or a database from the databases by subject / A-Z lists, you will usually be prompted for your UWE network username and password.
  • If a site asks you to log in, look for a Shibboleth, UK Federation or Institutional Login link on the website. You may be logged in by simply clicking on one of these links. If not, follow the step by step guide.

Some databases and e-journals require a separate username and password

  • For databases use the databases by subject / A-Z lists. You will be told if a separate username and password is required.
  • For e-journals search for the journal title using library search. You will be told if a separate username and password is required.

UWE ID number and Library PIN

The UWE ID number and Library PIN is only used for borrowing and renewing books and paying library fines.

 

My UWE network username and password doesn't work

  • Ensure you are using your UWE network username and password (this is not the same as your student ID number).
  • Try again, ensuring that the 'Caps Lock' key is off.
  • Your passwords may have got out of synch. You can synchronise your UWE passwords using Password Manager (opens in a new tab):
    • You will need to fill out your details the first time you use this system.
    • Once in, click 'Change My Passwords', login and enter a new password.
  • If your still have problems, check your username and password details with your faculty administration staff.

 

My UWE network username and password doesn't work and I'm from a UWE partner institution

Follow the advice on checking and synchronising your password.

Due to licensing restrictions, not every database provider allows access to students and staff at UWE's partner institutions.

To check what you can access:

  • Try logging in - if you are denied access, the login screen may explain why.
  • Consult the databases by subject / A-Z lists and look under the 'Access' heading.

 

"There was a problem setting the EZ Proxy cookie..."

Many work places, and some educational institutions enforce security controls that prevent your computer from setting permanent 'cookies' that are often needed to complete the login.

If you see an error message that says "There was a problem setting the EZ Proxy cookie..." this is the probably reason.

There are three typical remedies:

  • Try a different web browser (the problem usually appears in Internet Explorer).
  • Change the cookie security settings in your browser. In Internet Explorer you need to find Internet Options, then click the Privacy tab, then try changing your security level to Medium, and if that doesn't work, to Low. 

If you still get the same error message, please report the problem to UWE library, including details of where you are connecting from and your browser type.

 

How do I clear my browser cookies?

Some logging in problems are caused by the cookies saved in web browsers.

You can follow these instructions for clearing cookies.

 

I still can't log in and I'm using library search

Look for a 'Shibboleth', 'UK Federation', 'Institutional login' link

Generally you should only have to log in once when using the library search.

If you are asked to pay for access or for full text, it's possible that the site hasn't picked up that you are already logged in.

Login links can often be found near the top-right corner of a page.  See the alternative login sequence.

 

I still can't log in and I'm accessing a database directly

We recommend you connect to databases using the databases by subject / A-Z lists available from the library homepage. The links are regularly checked and are more likely to lead to a successful log in.

If you are still experiencing problems, please ask a librarian

 

I still can't log in and I'm using Google Scholar

Whilst Google Scholar can be used for searching for journal articles, we recommend you use the new library search as there are two common problems using Google Scholar:

  • It can be complicated to log in to see full-text articles. Try using the library search instead. 
  • Google Scholar sometimes gives links to journals UWE does not subscribe to.

Check UWE subscribes to the journal

We do not subscribe to every electronic journal published. If you are having problems accessing a particular title, you should check whether we subscribe to it.

  • Go to the library search page or the e-journals: A-Z to look for your journal title.
  • Connect to the journal and see if they offer the volume/year you need.
  • If UWE does not subscribe to the journal, or to the volume you need, you may wish to use the inter-library loan service.

 

I've been asked for an 'Athens username and password'

  • Are you attempting to connect to a particular database?
    Please try connecting to the database through the library's own list of databases by subject / A-Z. The library links often trigger hidden login steps that will make it easier for you to connect. If you still get the same request for an Athens username and password, follow the advice below.
  • If you see the generic Athens login screen (below), please ignore the password box and follow the 'Alternative login' link to find the UWE login page (see the alternative login sequence).
    Generic Athens login screen 

 

What are 'Shibboleth' and 'Athens'?

'Shibboleth' and 'Athens' are login systems which allow you to log in to a large number of electronic resources using your UWE username and password rather than needing a separate password for each resource.

UWE now uses the Shibboleth system. Therefore, you should follow Shibboleth links, which could appear as ShibbolethUK Access Management Federation or Institutional Login.

 

How do I disable my pop-up blocker?

Some rare logging in problems are caused by pop-up blockers in web browsers.

You can follow these instructions for disabling your pop-up blocker.

 

Help - my question isn't answered by these FAQs

Please ask a Librarian.

 

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