Printing at UWE

Frequently Asked Questions

How to print?

Credit your Pharos Account

You can credit you Pharos account through Pharos Online Payments.

Send your job to a print queue

This is an example of how to print from Word 2010.
  1. Within Word click File and then Print

    print from word 2010

  2. Choose the appropriate print queue:
    • 'BWprinting' for black and white
    • 'COLOURprinting' for Colour
    • Faculties such as FET may also see plotter queues
  3. Check the other options such as paper size, orientation, margins etc.

    Page size in Word 2010

When you are sure everything is correct click Print.

Your print job will now be sent to the print queue.  It will not be printed until you login to a print station and release it.

Printing more than one page?

Send one page as a 'test print'.  If this page prints out incorrectly, check all of your settings and once you are happy send another 'test print'.  If you believe your print is failing due to a fault with the printer, visit the nearest ITS helpdesk for assistance. 

Release your job from a print station

  1. Visit a print station that has the type of printer you need.
  2. Log on to the print release station and you will see a list of your print jobs.
  3. Click on the job you want to release and check the displayed cost is correct.
  4. Click Print. Your job will now be printed and the cost of the job will be deducted from your Pharos account.

Note: if you sent a colour print job and you log on to a black and white printer you will not see your job available to print.

What is my Pharos username and password?

Your Pharos username and password are the same as your UWE network username and password

How do I print double-sided?

Printing is single-sided by default. To find out how to print double-sided from various different applications, click here.
 

How long does my print job stay on the queue?

It will stay on the queue for 8 hours, or until you print it from a print release station.

What are the costs for Printing?

Single sided printing:

  • 4p per side of black and white A4
  • 8p per side of black and white A3
  • 15p per side of colour A4
  • 15p per side of colour A3

For example a four page black and white A4 document printed single sided would print on four sheets of A4 and cost 16p.

Duplex printing

  • 3p per side of black and white A4
  • 6p per side of black and white A3
  • 15p per side of colour A4
  • 15p per side of colour A3

For example a four page black and white A4 document printed duplex (both sides) would print on two sheets of A4 and cost 12p.

Please note:

  • A three page black and white A4 document printed duplex would print on two sheets of A4 and charge 10p - 6p for the first two sides on one sheet and 4p for the single sided sheet.
  • Duplex printing is not universally available. For specific information about locations please ask at the IT Support Centre in 3D28 or 2Q33.
  • Sending any print jobs that require colour content must be sent to the Colour Print Queue (COLOURprinting on cstu-pha14).

    This queue will charge 15p per page by default, irrespective of the page content, i.e. mono text or colour text/ pictures.

    Please consider this before committing to print, as we will not be able to refund for mono printing sent to the colour printer.

What to do if something goes wrong?

  • If your print job prints incorrectly, please visit your local IT Support, with your failed print job (if possible) as soon as possible - do not try to print again as you will lose your money.  
  • If the printer is found to be at fault we will re-print your document at no extra charge.

    Important note: we can only re-print jobs; we cannot re-credit Pharos accounts

Can I get refunds from my pharos account?

Refunds will only be given on request for students that have completed their studies or have withdrawn from the University. Terms and conditions

Additional information for FET students

Printing to Pharos from Linux

For guidance on how to print to Pharos from the FET Linux system, see the Linux Pharos Printing helpsheet.

Plotter Printing

Students from the Faculty of Environment and Technology also have access to A1 and A0 plotter printers.

Plotter printer locations

  A1  A0 Details
 2Q30   cross in red There are three A1 plotters in 2Q30 (Project Room) and one 'bring your own paper' A1 plotter in the R block print hub.
R block print hub There are two A0/A1 plotters in the R block print hub.

Plotter Printing Costs

A2 - 97p

A1 - £1.94

A0 - £3.88

Print queues

AO/A1 - 'PlotterA0'

A1/A2 - 'PlotterA1'

Plotter printing instructions

For guidance on how to send A0, A1, and A2 documents to the plotter printers, view the Large Scale Printing video below:

Alternatively, read the Large Scale Printing helpsheet.

IMPORTANT NOTE: these plotter facilities are only for use by FET students. Students from other faculties do not have the plotter print queues setup on their accounts and are unable to print to these devices.

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