Scheduled interruptions of UWE IT Services

IT services works to minimise the impact of improvements, changes and maintenance to both staff and students. Here you will find details of the periods that IT Services schedules possible interruptions to services.

To check for any known incidents or unplanned interruptions, please visit the IT Service Status page

Types of interruptions:

1. Weekly "At-Risk" periods

These take place Tuesday mornings between 07:00 and 10:00. We continue to use the at risk periods on a Tuesday morning to minimise long term outages and carry out upgrades and essential works.

During these times, the overall IT system will operate as normal. However, particular services or portions of the network may be taken out of service so that security patches, operating system upgrades and bug fixes can be applied.

2. Maintenance Weekends

Maintenance weekends involve the shutdown of most, if not all, of IT Services provisions to staff and students.

Dates of agreed maintenance weekends:

2018

Start Finish
16:30 - Friday 1st June 08:30 - Monday 4th June
17:30 - Friday 14th December 08:30 - Monday 17th December

2019

Start Finish
16:30 - Friday 31st May 08:30 - Monday 3rd June
17:30 - Friday 13th December 08:30 - Monday 16th December

2020

Start Finish
16:30 - Friday 29th May 08:30 - Monday 1st June
17:30 - Friday 11th December 08:30 - Monday 14th December

How will the Maintenance weekend affect you?

During the shutdown weekends, there will be no centrally managed IT service. This includes ALL the IT services such as:

  • Blackboard
  • eduroam
  • Electronic Library Databases and Services
  • E-mail systems (including Microsoft Outlook)
  • myUWE (portal)
  • UWE External Access (XA)
  • UWE Network (LAN)
  • Web
  • Operating systems
The services affecting students only:
  • Internet access units
  • The residential network (Studentcom)
  • 24-hour PC lab in room 2B017 on Frenchay Campus
  • All other PC Labs
The services affecting staff only:
  • Agresso
  • Business Objects (Business Intelligence)
  • Central Audio Visual services
  • CRM (Customer Relationship management)
  • ISIS2
  • Kinetics
  • Skype for Business (Lync)
  • SharePoint
  • SITS -Admit
  • Telephones

Please ensure you are aware of the dates and times of the Maintenance weekends and avoid planning to carry out work that requires access to UWE IT service provisions over this period

3. Other Essential works

While IT Services will work within the weekly “At Risk Period” and Maintenance Weekends, there may be times where we need to carry out essential maintenance to ensure continued service and minimise the disruptions to staff and students.

Details of Planned Interruptions

IT Services tries to keep you as informed as possible about what work we are carrying out and how it will affect you. This section will be updated with new information containing: what we are doing; when it will happen; what is the impact on IT service provisions:

Nature of work When will it be carried out Impact on service
     

If you require more information about any of the above work that is being carried out, please contact the IT Services Helpdesk by emailing its.helpdesk@uwe.ac.uk

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