Scheduled interruptions of UWE IT Services
IT services works to minimise the impact of improvements, changes and maintenance to both staff and students. Here you will find details of the periods that IT Services schedules possible interruptions to services.
To check for any known incidents or unplanned interruptions, please visit the IT Service Status page
Types of interruptions:
1. Weekly "At-Risk" periods
These take place Tuesday mornings between 07:00 and 10:00. We continue to use the at risk periods on a Tuesday morning to minimise long term outages and carry out upgrades and essential works.
During these times, the overall IT system will operate as normal. However, particular services or portions of the network may be taken out of service so that security patches, operating system upgrades and bug fixes can be applied.
2. Maintenance Weekends
Maintenance weekends involve the shutdown of most, if not all, of IT Services provisions to staff and students.
Dates of agreed maintenance weekends:
|16:30 - Friday 23rd June||08:30 - Monday 26th June|
|16:30 - Friday 8th December||08:30 - Monday 11th December|
How will the Maintenance weekend affect you?
During the shutdown weekends, there will be no centrally managed IT service. This includes ALL the IT services such as:
- Electronic Library Databases and Services
- E-mail systems (including Microsoft Outlook)
- myUWE (portal)
- UWE External Access (XA)
- UWE Network (LAN)
- Operating systems
The services affecting students only:
- Internet access units
- The residential network (Studentcom)
- 24-hour PC lab in room 2B017 on Frenchay Campus
- All other PC Labs
The services affecting staff only:
- Business Objects (Business Intelligence)
- Central Audio Visual services
- CRM (Customer Relationship management)
- Skype for Business (Lync)
- SITS -Admit
Please ensure you are aware of the dates and times of the Maintenance weekends and avoid planning to carry out work that requires access to UWE IT service provisions over this period
3. Other Essential works
Details of Planned Interruptions
IT Services tries to keep you as informed as possible about what work we are carrying out and how it will affect you. This section will be updated with new information containing: what we are doing; when it will happen; what is the impact on IT service provisions:
|Nature of work||When will it be carried out||Impact on service|
|Upgrade to the Pharos student print system.||
29/09/17 21:15 till 30/09/17 16:00
|Student printing will be unavailable between these dates.|
If you require more information about any of the above work that is being carried out, please contact the IT Services Helpdesk by emailing firstname.lastname@example.org