SMS Text messaging FAQs
1. Do UWE have a Text Messaging Service?
Reminders may be sent but, for example, in the context of a reminder for exam results availability or referral sessions.
2. Will my mobile phone automatically receive text messages?
3. Could I be charged for receiving text messages from UWE?
4. How do I opt-out of receiving text messages from UWE?
However, the University will not take into account your opting-out option when sending very exceptional emergency texts such as site closure.
In addition, if you have a prior agreement with Student Services to be contacted by text, this agreement will override the opting-out flag described here.
Don’t forget that the UWE Student Union has its own texting service. You may receive texts from the UWESU system. To opt-in or out of receiving the Student Union texts, please visit the UWE Students' Union website
5. What if I opted-out but later decide I would like to opt-in again?
6. If I change mobile phone provider do I need to opt-in again?
7. I opted-in to receive text messages from UWE but have not received anything. How do I make sure I am subscribed?
Alternatively, contact the appropriate office (your faculty registrar's office), to ensure that your contact mobile phone number is correct in the administrative system. If it is incorrect, please update the information.
8. From what address will the text message appear to come?
9. Can I have more than one phone number receive text messages?
10. Will this cost me anything?
If you are contacted by the Student Services Department about a personal matter, you may be able to reply to the text. A Keyword will be given to you to allow you to send a reply. However, the cost of replying will be on you.
11. What is a keyword?
12. How do keywords work?
e.g. REPLY Thanks 4 yr reminder. I will attend the session.
13. Can I use my mobile to report a hazard (health and safety matter) which I spotted at UWE?
To report a hazard, you can text the word SAFETY followed by a description of the hazard and your name to the UWE dedicated UWE number.
Text SAFETY + description of hazard + your name to +441173255500
Please note that the Heath and Safety unit may reply to your text.
14. What type of messages will I receive from UWE?
- Student Support
15. What will the text look like?
16. Will I be able to reply to the Texts sent by UWE?
The only instance when you will be able to reply to a text is if the Student Services Department contact you about a personal matter. To allow you to reply, Student Services will ask you to use a keyword. The keyword ensures that the text is going back to the correct person. For more information about keywords, please see Question 11 and Question 12.
Please also refer to Qestion 13.
17. Will I be contacted by Student Services?
Please note that prior to texting you about a personal matter, the Student Services Department will almost always obtain consent from you to text. Only in exceptional circumstances when you or a student may be in danger or seeking urgent assistance, will Student Services reserve the right to contact you without prior consent.
18. What should I do when I receive a message?
19. What happens if I do not have a mobile phone? How will the message be communicated to me?
20. What if a text arrives too late or doesn’t arrive at all?
As text messaging is a store-and-forward technology dependent on carriers and their networks, it is impossible to guarantee delivery of a text message.
Use of text messaging will depend on whether UWE think a text would help. In most cases, texts are not automatically generated. SMS texting is intended to supplement rather than replace other means of communication
21. Where is my mobile number stored?
The mobile numbers may at times be passed onto statutory bodies such as the Funding Council, UCAS, Government department or Student Grant Companies.