Get started with IT at UWE

Welcome to your UWE IT quick help guide. Work through the following key points in order for a hassle free start to computing at UWE. If you get stuck, use the link on the right hand side to contact IT Services or visit an IT Support Centre.

1. Your username and password

Your UWE username and password will have been e-mailed to your personal email address. If you have not received these e-mails, contact an Information Point, and they will be able to provide them, in person, via email, or over the telephone. 
 
Note: You will be able to change your password at step 4.

2. Log in to a student computer

Find a student PC lab and log in. There are many PCs located across all campuses. For lab locations please see Student Computer Labs and Printing Facilities. You can book a PC using the myPC booking system.

 

3. Check out myUWE and Blackboard

myUWE is your online portal to services such as Blackboard, e-library and UWE Email. Check your personal details are correct in the myDetails tab, and read any announcements.
 
Blackboard is a Virtual Learning Environment, where you will find course information and timetables. Staff may upload lecture notes and course material to this resource and, on occasion, online assessment may be done via Blackboard.

 

4. Set your password profile

Your username will have been sent to your personal email address. If not, please see step 1.
 
Visit Password Manager and follow the instructions to change your initial password and set personal questions and answers so that you can manage your password easily in the future.

 

5. Windows 10

Windows 10

Windows 10, the latest operating system from Microsoft, will be installed on all student machines and lectern PCs by the start of the 2017/18 academic year. Please see Windows 10 user guide for a step-by-step guide to the basic tasks you need to get you working with Windows 10 quickly.

 

6. Office 365 and UWE Email

Office 365 contains the core software you will be using at UWE. It includes UWE Email and 1TB of personal storage called OneDrive. This is all accessible through the myUWE student portal. Please see Office 365 for UWE Students for more information. Software specific to your course is provided locally by your faculty. For help setting up your UWE email account on your mobile see Outlook help.

 

7. Eduroam and Wi-Fi (Connect your devices to the wireless network)

You can use your username and password to connect to the wireless network at UWE. This network is called 'Eduroam'. Please see Connecting to Wi-Fi to connect your own mobile devices.

 

8. UWEmobile

UWEmobile is a native application for iPhone and Android, it keeps you connected to the University of the West of England and gives you access to the most useful information you need on the move.

9. Your Pharos print account

UWE offers a chargeable student print system called Pharos. All students will automatically be given a Pharos account. Once you have credit on your account you can print from UWE computers. You can add money to your print account online at the UWE Card Account webpage. See Printing at UWE for more details.

 

10. Contact Details

If you run into any difficulties with these steps then please contact IT Services using the details below:
 
Telephone: + 44 (0) 117 32 83612
 
 

IT Support Centres

Frenchay: 2B051, 3D28, 2Q33, 4X202
 
Glenside: 1H40
 
Bower Ashton: 0C50/51
 
Arnolfini: 4AF001
 

Contact IT Services

Call: +44 (0) 117 328 3612

Email: its.helpdesk@uwe.ac.uk

 

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