News from the Applied Marketing Research Group
Practitioner workshop on client-agency relationships, 2 May 2018
Vafeas and Professor Tim
Hughes ran a practitioner workshop at the Bristol Business
School on Wednesday 2 May. The purpose was to share their research
on relationships between marketing agencies and their clients and
to stimulate useful discussion on the implications for practice.
Delegates included marketing managers from international blue-chip
companies, executives from agencies, and representatives from
Bristol Media and the Direct Marketing Association. Two external
speakers were included: Robin Lewis, Head of Marketing at the
National Trust, and Lisa Killbourn, Board Director from Bristol
The agency/client world has been, and continues to be, reshaped by developments in digital technology. There was general agreement about the importance of understanding how organisations successfully incorporate agencies into their marketing, and how they balance in-house versus out-house provision. The day involved some lively debate and provided plenty of “food for thought” for both the delegates and for Tim and Mario on the future direction of their research.
Direct Marketing Association event, 19 September 2017
Professor Tim Hughes and Dr Mario Vafeas presented the latest findings from their research into client-agency relationships at a DMA event. Chaired by Dwain Thomas, Strategy and Innovation Director at Bray Leino Yucca, and with a panel that included Kevin Mason, Planning Director at Proctor and Stevenson, and Nick Moir, Head of Marketing at Andrews Property Group, the evening was a big success with lots of interesting and lively debate.
Bristol Media event, 13 June 2017
Professor Tim Hughes and Dr Mario Vafeas presented the latest findings from their client-agency relationship research. 55 delegates attended the Bristol Media event held at Paintworks on Monday 13 June 2017. The half-day workshop, entitled ‘Client-agency relationships: Winning client commitment’, focused on client expectations of their creative and digital agencies.
The workshop was interactive and feedback was very positive with one delegate tweeting:
Bristol Media/Business West event, 27 April 2017
Tim and Mario provided an outline of the research they conducted over the last four years and gave delegates a flavour of the key findings. They then participated in round table discussions on strategies for growing the agency and nurturing client relationships. 30 delegates, from a variety of agency types, attended.
Professional Diploma in Digital Marketing, 27 March 2017
Tom Bowden-Green and Tracy Hunt-Fraisse started teaching the first 12-week run of the Professional Diploma in Digital Marketing. This CPD (continuing professional development) course is designed for professionals, of all types, who now find they need to develop digital marketing skills.
Working with BBEC and UWE Bristol Marketing, the target of attracting 20 people from the Bristol business community for this initial run was achieved. There are already nine enquiries for the next run of the course due to start in September 2017.
Design Business Association event, 7 February 2017
Dr Mario Vafeas presented the latest research findings from the client-agency relationship study that he and Professor Tim Hughes started in 2013 to members of the Design Business Association in London.
The breakfast seminar, entitled ‘Winning Client Commitment’, covered client expectations in a changing environment, and how agencies can achieve and maintain client commitment. The event sold out and feedback was very positive, with delegates describing it as insightful and inspiring.